LEARNING MANAGEMENT SYSTEMS SPECIALIST, 12 MONTH FTC

Job content

LONDON - EXCHANGE HOUSE/SQUARE

THE OPPORTUNITY

• System management, roadmap and user experience
• Utilising expert knowledge of enterprise wide learning management systems and their capabilities to support the maintenance and day to day management of the LMS working alongside the Senior Learning Hub Advisor, in particular, with knowledge to troubleshoot technical queries.
• Lead a number of works steams identified as part of our internal roadmap.
• Complete activities, deliver and project manage outcomes associated with individual work streams within the roadmap.
• Collaborate with the vendor to ensure our roadmap goals are achieved using existing and future functionality.
• Engage and collect relevant data and feedback from stakeholders in the business relating to activities identified in the roadmap.
• Work closely with the IT Team to ensure we are connected on the outcomes of those work streams where we require expert IT knowledge and engage them in any relevant work or testing including understanding associated dependencies.
• Take part or lead elements of the working group meetings to ensure we are engaging with our stakeholders and meeting expectations and aligning with our learning systems strategy.
• Manage and produce communication materials as required, including delivering presentations to stakeholders, leading focus groups and influencing confidently across a range of stakeholder groups.
• Through use of technical knowledge and experience, develop governance processes and procedures that support the LMS roadmap.
• Input to the overall design of the user experience in the LMS, working closely with the Digital Learning Team and other key stakeholders.

Key Performance Indicators:

• Day to day management of the LMS (Learning Hub), ensuring the system functionality is utilised to ensure the best user experience whilst supporting the firm’s learning strategy.
• Lead on a number of work streams within the LMS roadmap, delivering to agreed outcomes.
• Work closely with the vendor account and customer relationship team to ensure roadmap outcomes are delivered but also that any cases raised are managed in line with SLA’s.
• Manage end user and administrator queries, providing clear and accurate advice to users.

SKILLS, EXPERIENCE AND QUALIFICATIONS

• Proven experience in the day to day management of an enterprise-wide LMS through an in-house role, including management of an internal roadmap.
• Working experience of Cornerstone or at least one other enterprise-wide LMS.
• Likely to have 5+ years’ experience working with LMS which will also include system implementations. Expert knowledge of LMS and experience in troubleshooting issues.
• Curious about how systems work and how they can be utilised to support learning and business goals.
• Experienced at working with vendors to drive performance against SLA’s but also industry response times. Able to create a proactive and collaborative working relationship to support and enable business goals.
• Experience of working in a high performing culture, likely to be in a Corporate or PSF environment.
• Experience of leading a community of system administrators, creating in-house training solutions to support their ongoing development.
• Able to motivate and engage a community of system administrators, creating super user groups who can coach and train others.
• Expert in project management (likely hold PRINCE 2 certification)
• Expert using Microsoft Excel to manipulate data and for reporting purposes.
• Excellent time management skills, utilised efficiently to drive results.
• Ideally degree educated with a strong interest or background in analysing data.
• IT systems background would be desirable
• Experience of managing and influencing end users and stakeholders – able to push back confidently, suggesting appropriate solutions which manage any system risk.
• Excellent communication skills (written and oral)

Competencies

Personal Leadership

• Positively impacts those around them, makes quality decisions and develops themselves both personally and professionally
• Demonstrates sound knowledge in their field
• Anticipates potential problems and identifies a range of possible solutions
• Adapts their interpersonal style to suit different audiences in a genuine way

Builds Authentic Relationships

• Takes time to get to know people beyond their role
• Treats people with respect and in a fair and consistent way
• Recognises when colleagues are under pressure and volunteers to assist them where possible

Collaborates with others

• Works within teams and across boundaries to share knowledge and achieve results
• Identifies and builds relationships required to achieve the best outcomes for the firm
• Engages people with the right skills, knowledge and expertise to provide advice and assist with tasks
• Connects other people in the firm who have mutual interests or work objectives
• Generously shares their time, knowledge, expertise and talent to support others’ success

Enhances the Client Experience

• Creates opportunities to enhance the experience of the firm’s clients through their daily tasks
• Behaves consistently with the firm’s values in their interactions with others
• Conducts themselves in a way that reflects positively on the firm’s brand, both inside and outside the firm

Achieves Results

• Maintains focus and drive to achieve quality outcomes
• Focuses their time and efforts on issues that will have the greatest impact on agreed objectives
• Anticipates responses and plans their approach accordingly
• Looks for the most effective way to achieve outcomes
• Maintains perspective and optimism when faced with setbacks

GROUP / TEAM
Knowledge & Learning

GROUP / TEAM DESCRIPTION
Our knowledge and learning professionals support our lawyers to provide world-class legal advice. The team works collaboratively and innovatively to provide measurable value to our clients.

As part of this dynamic global team, you will drive collaboration and knowledge-sharing across jurisdictions and practice groups. You’ll be involved in strategic projects and deliver knowledge and learning solutions directly to our people and our clients. Whether it’s providing insightful legal updates, specialised research, innovative learning solutions or quality know-how and precedents, your expertise will equip our people with the skills and insight to deliver excellence in a competitive marketplace.

We’re committed to your career development and will support you with exceptional training, coaching and mentoring opportunities. If you’re passionate about knowledge and learning, grow your career with us.

ROLE TYPE
Business Services

CONTRACT TYPE
Fixed Term Contract

WORKING PATTERN
Full Time

DIVERSITY & INCLUSION
At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.

We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.

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Herbert Smith Freehills

Job Types: Full-time, Contract