Learning & Development Specialist (L&D)

Job content

Who are we?

Policy Expert is one of the fastest growing home insurance providers in the UK and our dedicated, hardworking team put customer service at the heart of everything we do which we are proud to say has resulted in policy expert being rated #1 Home insurance provider on reviewcentre.com Since 2013.

We are avid investors in people, as such we are proud of having a score of 4.9 out of 5 stars on Glassdoor (voted by our employees).

We’re also recognised as the number one employer in Milton Keynes based on reviews from past and present team members on Glassdoor**.

We know our success comes from our talented workforce and as a business we pride ourselves on going that extra mile for our people.

After all together, we’re building the future of insurance.

We’ve worked hard to create an environment where everyone can do their best work and be their best selves.

Working as a passionate, collaborative and hardworking team - people are encouraged to be themselves and bring out the best in one another.

We believe in being open and honest - everyone’s voice is heard, in any team or role. We value what makes you unique and encourage you to pursue your ideas.

We’ll help you to develop your strengths and talents within the company- whether that be learning a more specialised skillset or advancing to a management role.

Who are you?

You have worked in a fast-paced environment and can embrace change. You will have the ability to be proactive and flexible balancing the needs of employees against those of the business ensuring L&D best practice is always followed. At the heart of everything you do is your passion for developing and inspiring people - you naturally see the potential in others. A highly developed communicator you display respect and empathy for other people and help them along their learning journey. You will have strong relationship management skills with the proven ability to quickly identify and provide guidance on situations. You love to learn new skills and are committed to your own continuous professional development

What you’ll be doing

As an L&D specialist you will be given ownership and autonomy to deliver objectives, projects and programmes. This will require you to work autonomously through all stages of the ADDIE process yourself, seeking the necessary stakeholder input and sign off at relevant stages. (Analyse, Design, Develop, Implement and Evaluate)

You will work collaboratively to help create and deliver the business L&D needs.

Skills we need:

• Exceptional coaching and facilitation skills.
• Broad learning materials design experience that features both online learning - non facilitated (eLearning) and facilitated online (webinars) and facilitated classroom-based learning sessions.
• A proven ability to apply situational styles to achieve best outcomes; seamlessly moving between; instruct, train, coach and mentor.
• Experience of coaching and developing others in a management capacity.
• Improvement and solution focused; striving to deliver outstanding results through new, innovative and more effective ways of working.
• A fast learner; capable of adopting new tools and systems relevant to your job role; LMS, iSpring and other authoring tools
• Well organised and confident in L&D administration
• Comfortable using all Microsoft Office applications within O365; OneDrive, Word, PowerPoint, Excel and Publisher.
• Good numeracy skills and high standards of written English and proof reading
• A high level of professionalism and personal integrity.
• A collaborative approach and team working. Essential
• Demonstrable knowledge of learning theory such as ADDIE, Kirkpatrick and the training cycle.
• A broad range of Learning & Development experience or a suitable qualification.

Desirable

• * Experience with Kallidus LMS.
• * Experience in a sales, service or compliance centric environment.
• * Insurance product or industry knowledge.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: £35,000.00-£40,000.00 per year

Benefits:

• Casual dress
• Company events
• Employee discount
• Referral programme
• Store discounts
• Wellness programmes

Schedule:

• 8 hour shift
• Monday to Friday

Work remotely:

• No