Learning & Development Consultant

Job content

L&D Consultant (Permanent, Full Time)

Salary up to £28,000 per annum plus 25 days holiday, an extra day off for your birthday and a wellbeing day, excellent pension scheme, life assurance and corporate discount scheme

Location – Hull, Carr Lane with flexible working

Business Area – Retail

Closing Date – 14th August 2022

What will I be doing?

You will be responsible for the analysis, design, delivery and management of learning and development solutions for our Retail business, with a particular focus on customer facing roles.

Your key accountabilities will include the following;

Learning Material And Delivery

Carrying out skills gap analysis to identify learning needs and subsequently developing and delivering learning content utilising the most effective and efficient methodology. System change and soft skills will require to be delivered.

Delivery Of Learning And Development Solutions

Creating and implementing an effective learning delivery plan by liaising with the relevant people to ensure that the plan supports the customer experience. Tracking development aligned to development plans and attendance of training using the corporate Learning Management System.

Learning Evaluation And Change

Reviewing customer experience metrics and training needs analysis to identify opportunities or gaps that could be addressed through learning interventions and evaluating the effectiveness of the learning using the Kirkpatrick learning evaluation model.

Performance Support

Coaching individuals in line with learning solutions provided and collaborating across customer experience teams to establish an ongoing learning plan and programme of learning activity.

Stakeholder Management

Creating regular updates and reports on learning solutions implemented and it’s effectiveness. Collaborating with the group Learning & Development team to ensure consistency and alignment with wider group initiatives.

What do I need to do this job?

To be successful you will have excellent communication skills and enthusiasm to translate how any learning solutions being proposed will result in operational benefits that the wider teams can understand and piece together.

Your experience to date will include; working across the learning ADDIE model; analysing learning needs; creating and implementing effective learning solutions and evaluating the effectiveness as such. You will also need the ability to handle conflicting demands in order to prioritise your workload.

You will have excellent presentation skills, facilitation experience and exceptional stakeholder management skills, dealing with internal management and external partners.

Whilst you will report directly to the Retail Function, you will work closely with the group L&D function and will have their support to develop yourself as a true L&D professional for your own personal development needs.

What You Will Get From KCOM

We are as passionate about our people as we are about our customers.

You will have access to an outstanding range of flexible benefits you can pick and choose from such as; exclusive discounts and savings with top retailers, contributions to your pension fund, life assurance and private medical insurance. You will be entitled to a generous holiday allowance and your birthday off work. We offer a range of family friendly, inclusive employment policies and flexible working arrangements, including options such as part-time work, remote working, job sharing or compressed hours. We have employee engagement forums, onsite facilities and services to support staff from all backgrounds.

At KCOM we celebrate diversity. We are an equal opportunity, disability friendly, lifestyle and orientation supporting, inclusive employer and everyone is welcome. Values are important to us as is the ability to work flexibly and the opportunity to progress and develop as a person and in your career. We want everyone to realise their potential and are committed to providing an environment which support this. We want KCOM to be a great place to work for everyone.

Who are KCOM?

For us, it’s bigger than broadband.

KCOM has been in the heart of the Hull and East Yorkshire community since 1904.

We’re proud to be rooted in East Yorkshire and committed to delivering the world’s best broadband service to the region.

We are an innovative, award-winning company that is committed to providing a friendly, helpful and world class service to our customers by putting them first. All of our people are responsible for giving our customers the best impression and experience of KCOM.

We completed the first stage of our Lightstream full fibre network - making Hull the fastest, most connected broadband city in the world in 2019. Now we’re expanding our award-winning network to bring the benefits of full fibre broadband to even more homes and businesses across the region.

We are a business that thrives on working collaboratively to bring innovative ideas to fruition and continually striving to be the very best at what we do in order to keep our customers connected.

KCOM reserve the right to close this vacancy before the published closing date, should the need occur. We therefore advise that you submit your application as soon as possible.

We are only accepting direct applications to this vacancy and therefore no agency applications will be accepted.