Lead Practitioner - Glasgow Alcohol and Drug Crisis Service

Support to people who use services - To:

• provide support and assistance to people who we support in accordance with their support plans and service aims.
• be responsible for undertaking initial and on-going assessments of people who we support.
• advise people who we support in accordance with guidance from senior colleagues or in accordance with the service aims.
• be a key worker for a person or people who have complex or multiple needs.
• maintain professional confidentiality and boundaries at all times.
• support and assist people who we support in crisis situations, and/or manage physical risk or behaviour likely to cause incidents, in accordance with the support plan or service protocol.
• travel within the service area you are contracted for and supporting the travel and transportation of people who we support in accordance with their support plan (mobility, own car, service vehicles, public transport etc).
• have an good understanding of the causes and effects of social exclusion as is relevant to the service and area in which you work.

Planning, policies and record keeping - To:

• devise, review and update support plans, record events and observations and keep appropriate records as require in the service.
• contribute to the creation and maintenance of support plans and record keeping.
• prepare paperwork for and participate in service user reviews as a lead person when required.
  
• plan and co-ordinate elements of support in accordance with the support plan.
• prepare and implement risk management plans, and follow and update risk assessments.
• work with data in line with the data protection act.
• work with and comply with standard operation (finance, operational, Health and Safety and Human Resources) and service procedures.

Interactions with other people - To:

• support and supervise other staff administering or prompting medication and ensure that medication protocols are adhered to.
• support new staff and volunteers/those on placement to show them how your practice complies with the SSSC Codes of Practice.
• provide informal support to staff on a daily basis.
• have a collegiate approach, ask when you need support or guidance and team work with a diverse group of people.
• manage and resolve conflict promptly and raise issues appropriately using the correct internal processes.
• directly communicate with the families of the people we support as appropriate.
• liaise with workers from other agencies when requested to do so by senior colleagues.
• support others to comply with, and the service to meet with, the relevant legislation and National Care Standards.
• support others to ensure they comply with SSSC Codes of Practice.
• maintain confidentiality with shared information.
• liaise with landlords and similar others on behalf of people we support if required.
• be aware of health and safety and contribute fully to keeping my work environment, community, people who use services and myself safe.

Leadership - To:

• provide leadership to staff to support people we support in accordance with their support plan and maintain people we support records correctly.
• assist with the service manager to prepare information and the service for inspections.
  
• provide on-the-job training and/or coaching to new staff.
  
• be the ’named worker’ or shift leader or lead on a specific part of the service such as group work.
  
• continuously seek service development and improvement.
• contribute to Turning Point Scotland.
  
• keep abreast of the sector ’big picture’, operational environment and changes.
  
• appropriately challenge oppressive or potentially abusive behaviours or practices.

Miscellaneous - applies only in certain services

• to undertake sleepovers, overnight and weekend working and occasionally participate in people who we support holidays as required.
• to ensure the servicelocation’s stock or goods are in place and replenish/order as required.
  
• to undertake training that may be technical or specialised that will benefit the service.
• to provide technical testing services (BBV/swab and similar) and/or to train others in emergency, risk reduction action and medications.
• to be responsible for the dispensing of medication, in particular, when at work.
• to perform lone working for significant lengths of my work time undertaking tasks that require a high level of independence and initiative.
  
• to provide formal supervision under the guidance of a senior colleague and with additional training or a qualification provided.
  
• to have a good understanding of welfare in relation to how it will impact on your service user group.
  

Turning Point Scotland Glasgow Drug Crisis Centre

The Glasgow Drug Crisis Centre is a busy 24/7 service for drug users, combining a Methadone Clinic, Needle Exchange service and a 12 bedded Residential Unit. Its multi-disciplinary teams comprise social care workers, nurses and medical staff, who encourage and support Service Users to find ways of making their drug use less problematic and to achieve a better quality of life. Many Service Users will be unable to cope and be at risk, but whatever the issue Turning Point Scotland is committed to rehabilitation and recovery through effective person centred support.

• Has completed a qualification in Social Service and Health Care at level 6 (SCQF) or higher or HNC in Health and Social Care (or other speciality recognised by the SSSC for registration purposes).