Lead Officer - IT Support

Job content

Based at our Head Office in Wilmslow, there will be a requirement to provide support to our regional offices in London, Belfast, Cardiff and Edinburgh on a rotational basis at least once a month
Expected starting salary is £29,024. A salary up to £37,019 may be available for an exceptional candidate, plus pension and excellent benefits.
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About us*
The Information Commissioner’s Office (ICO) is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.
Following significant organisational growth and the desire to take greater ownership of our IT estate, the Digital, IT and Business Services directorate has brought its support in-house; we’ve adopted the latest technology and helped transform the way ICO employees work through the roll out of Microsoft Managed Desktop, O365 functionality such as Teams, OneDrive, SharePoint Online and Planner, collaborative tools whilst adopting a cloud first approach.
We’ve set out our vision and drive to become a ’Digital First’ ICO and bring boldness in our ambitious plans for delivery. This presents a host of opportunities for being part of our exciting journey of change. We’ve adopted supportive collaboration tools as we embark on our New Ways of Working programme whilst enabling our users to work where they choose.
We continue to provide a strong commitment to upskilling our team, developing skills and knowledge via formal training courses and internal and external collaboration.
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About the role*
At the forefront of our IT Help service – the primary purpose of the role is the completion of IT Help service desk activities critical to ensuring the consistent delivery of IT services to all ICO departments and staff. Tasks must be completed to agreed service levels, maintaining the security and integrity of the IT environment. This includes incident and change management, and the identification and implementation of change to improve the quality of the IT Service provided. Post holders will have responsibility for pro-actively developing and managing processes and procedures.
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About you*
You will need at least 1-2 years’ relevant work experience, preferably in an IT service management role, with a level of technical ability and experience commensurate with the key responsibilities of this role. You therefore need to have the ability to create analytical reports encompassing incidents, problems, trends and analysis and proactively develop documentation and other media to embed into our ITSM knowledgebase.
A strong service orientated approach with a focus on delivery to business, planning and scheduling service delivery tasks. You will be able to work autonomously, to identify and implement service improvements.
You will have the knowledge and ability to manage third party IT service providers
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Closing Date*
Please submit your CV and an anonymised covering letter, explaining how you meet the criteria detailed in the ‘About you’ section of the advert, and also outlining your other relevant skills and experience, which must be submitted by 23:59 on Sunday 27 February 2022.
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To Apply*
As part of our commitment to diversity, the ICO operates blind recruitment practices, and we ask all applicants to remove any identifying information from your CV before submitting your application.
Identifying factors include personal details such as name, age, address or location, gender, ethnicity etc. Your CV should include career history, qualifications, skills, experience, and suitability for the role.
When uploading your CV to our recruitment portal, you will be required to complete a short equality and diversity form which will capture your personal details. This information is not shared with the recruiting manager.

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Why work for us?*
We are proud to provide our people with a premium benefits package. We are continually improving the rewards we offer. Here are a few of the valuable rewards that you will enjoy:

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Flexible working hours, including flexi leave.

• Civil Service Pension arrangements.
• 25 days’ paid holiday a year with options to buy, sell, and bank days.
• Extra "privilege" days in addition to normal public holidays.
• Compressed working hours options.
• Excellent learning and development opportunities.
• Health cash plan.
• Colleague assistance scheme.
• Access to many discounted products and services.
• Welfare and family-friendly policies.
• Staff medical scheme and eyesight testing.

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Please note if you are appointed to work with the ICO you will be required to complete security clearance processes. These include identity and qualification checks and a Basic Disclosure level check of unspent criminal convictions._
Why work for the Information Commissioner’s Office??
We are proud to provide our people with a premium benefits package. We are continually improving the rewards we offer, these include flexible working hours, including flexi leave, Civil Service Pension arrangements and a generous leave allowance.
Equality, diversity and inclusion
The ICO is committed to promoting and enhancing equality, diversity and inclusion. We are focused on developing a workforce that is representative of the communities we serve and together we are building an inclusive workplace where all of our colleagues have the opportunity to make a real difference. Read more about our commitment on our website.
We are championing this through our Equality Diversity and Inclusion Board together with a number of staff networks.
If you are disabled and have difficulty using our online application system please email the HR team at recruitment@ico.org.ukwho can arrange for you to submit an application via an alternative method.

Job Type: Permanent