Lead Embedded Software Engineer - Technical Support

The Eastbourne Product Company serves all five Vacuum Technique Divisions: Scientific, Industrial vacuum, Semicon, Semicon Service, Vacuum Technique Service.

Eastbourne specialises in the design and manufacture of Electronic Controllers, Drives and Instruments for use within the company’s vacuum products.

We are looking to appoint a Lead Technical Product Support Engineerto work alongside the existing team.

Please note this is not an ITTechnical Support role, this is an EngineeringTechnical Product Support role.

The role involves providing engineering technical support for PC Eastbourne operations as well as support for field issues for Semicon, Scientific Vacuum and Industrial Vacuum divisions.

Main Tasks:

• Investigate issues with both production and field returned products producing 8D reports where required.
• Provide advice on and testing of replacement parts to cover obsolescence on existing products.
• Resolve Customer, Sales and Service Teams’ product application enquiries and issues, obtaining appropriate support from local Technical specialists.
• Liaise with auditors from certification agencies during factory audits.
• Ensure that lessons are learned from investigations, recorded and fed back to development team.
• Build prototype test and measurement equipment as required.
• Carry out and report on evaluation and compliance testing to EN Standards for new and existing products.

Skills & Experience:

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.