Lab Manager

Job content

About CellebriteCellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world.Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes.Trusted by thousands of leading agencies and companies in more than 140 countries, Cellebrite’s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage data in legally sanctioned investigations.About The RoleAs part of Cellebrite Advanced Services (CAS) management, the Lab Manager, UK, is responsible for leading the growth of our new UK flagship CAS lab in London (Hammersmith). The CAS UK Lab Manager propels a growing team with quality driven confidence and customer service excellence with the vision to be a top tier forensic service provider (FSP) offering a One Stop Shop for digital intelligence needs backed by UKAS 17025 accreditation.The CAS UK Lab Manager is responsible for all aspects of:

• Management, leadership, and development of the CAS UK lab team to ensure team harmony, efficiency, revenue generation, and operational success
• Lab operations team management including evidence intake, administrative case management, evidence dispatch, and all aspects of customer service relations to effectively handle prioritisation and maintain operational efficiency
• Technical lab team management for evidence processing, including repair, unlocking, extraction, data verification, data analysis, and reporting activities
• Quality management system implementation in close partnership with CAS Quality Manager

Specific Team Management Responsibilities Include

• Managing personnel competency and qualifications in line with ISO 17025
• Measuring performance of individuals and teams, while reporting UK key performance indicators (KPIs) and being accountable to CAS management
• Overseeing personnel development, goal setting, evaluation, and assessment
• Ensuring workplace compliance with Health and Safety Executive (HSE)

Job SummaryThe CAS UK Lab Manager expected to:

• Deliver efficient, top-notch services to our lab customers, while constantly defining, refining, measuring and reporting relevant KPIs
• Be the UK CAS team’s trusted “go-to-person” as the experienced, qualified management expert for internal guidance and customer service excellence
• Own all HR aspects for the recruitment, development, and performance management of the best talent to propel the future growth of the UK flagship CAS lab
• Assist with the revision and implementation of quality standards, processes, and policies to achieve and maintain accreditation
• Brief the VP, Advanced Services, Quality Manager, and other management peers on a regular basis regarding throughput, quality and risk management
• Contribute to total quality management (TQM) by gathering customer feedback and lessons learned for continuous quality improvement and Cellebrite success
• Adhere to global standards and regional legislative requirements, including the UK Forensic Science Regulator (FSR) Code of Practice and Conduct
• Participate in internal audits, management reviews, corrective actions, activity scope extensions, and accreditation audits
• Integrate with the existing ISO 9001 quality management system at Cellebrite
• Implement new business opportunities for Cellebrite digital intelligence offerings
• Collaborate with other CAS labs, local Cellebrite functions, R&D, Technical Support in order to constantly improve processes and customer experience

Office Location:LondonEducation/Experience

• Degree in a relevant discipline and/or equivalent, substantial laboratory or technical team management experience
• Proven experience in technical team management relating to digital forensics, production/manufacturing environments, or testing/calibration laboratories
• Recent experience as a digital forensics manager in an ISO 17025 accredited environment – advantage

Skills/Knowledge

• Thorough knowledge of competency-based performance management principles
• Quality management system, case management system, document control system, etc. for effective implementation of supervisory controls and quality audit
• Committed and enthusiastic about meeting law enforcement customer needs
• “Can do” personality, adaptive and able to work independently
• Quick learner, tech-savvy, solid attention to detail
• Excellent communication skills in English
• Excellent teamwork and collaboration skills

Additional Position Details

• This is a unique position, which will require, above and beyond the management background, a highly trusted professional with 5 years of UK residency for security vetting eligibility
• Work on-site daily in Cellebrite offices in West London (Hammersmith)
• Regional and international travel to global Cellebrite labs and customer locations – up to 10%
• Background checks for this position will be extensive, and interviewers will consist of several stakeholders