Placement Coordinator

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Department: Thornbury Nursing Services

Location: Long Ashton, Bristol

Salary: £18,500 - £21,500 + 20% uplift bonus on unsociable hours (on average £1000 - £2000 annually ontop of your salary) + up to 10% quarterly bonus

Working hours: Monday – Sunday, full time variable rota

About us

Part of Acacium Group, Thornbury Nursing Services specialises in recruiting and supplying exceptional nurses to NHS and private care organisations, often at extreme short notice. With over 37 years’ experience in responding to last-minute requirements, our service is fast, reliable, professional and most importantly trusted. We care passionately about our nurses and the difference they make to the lives of patients and clients.

About the opportunity

We currently have an opportunity within the TNS Community Team for a new Placement Co-Ordinator to join our team in Bristol. Working as part of the operations function, you will act as a liaison between our NHS and private hospital clients and our workers, by coordinating the placement of our nurses and healthcare support workers into our client’s shifts, often at very short notice, whilst supporting the growth of our client and nurse database. The Customer Service Advisor / Placement Coordinator also responds to queries from clients and workers in relation to all aspects of our business.

What you will be doing:

• Offering exceptional customer service to very high profile clients
• Answer telephone calls and emails from clients and input new shift information onto our bespoke software.
• Take inbound/make outbound calls to workers in order to book them into shifts at hospitals and other clinical settings, ensuring their skillset matches the shift requirements.
• Meet call & productivity targets set
• Make outbound calls to clients to establish their staffing needs
• Promote our online ordering and booking platform to clients and workers.
• Liaise with all internal departments regarding any additional queries.
• Ensure professional, informative and positive relationships are always created and maintained.
• Demonstrate extensive overall company knowledge.

We believe to be successful within this role, you will need to have:

• Exceptional customer service skills
• Excellent communication skills
• The ability to be proactive, to multitask, prioritise, work well under pressure and to strict deadlines
• Ability to self-motivate and manage time effectively when lone working
• A positive and engaging manner with the ability to solve problems effectively
• A proven track record of overachieving KPIs
• Good team working skills and the ability to work under minimal supervision

What we can offer you

In exchange for your hard work we can offer you a competitive salary, 25 days holiday which increases with years of service, company pension scheme, season travel ticket loan, holiday incentives abroad and awards for excellent performance alongside the opportunity to be part of a supportive and successful team.

When you join Acacium Group, you will work in a caring culture that prioritises your well-being, is passionate, ambitious and delivers with integrity. Constant and reliable, we care about every colleague having a fulfilling and positive experience as part of our team. From personal development to career pathways and opportunities, competitive benefits, and being part of a global business, we help every person be the best version of themselves.

About Acacium Group

We are collaborative in our common purpose to improve people’s lives through expert healthcare, social care, and life sciences. Everything we do is powered by people. From the expertise of our people to our long-standing client relationships, we’re proud to be a company that’s committed to the human side of business.

Always by your side - driven by excellence - putting people first