Key Account Support Manager- Home-based with frequent travel

Job Title: Key Account Support Manager

Reporting to: Head of Key Accounts

Department: Sales

Level: 4

Location: Home-based with frequent travel

Job Summary

We are seeking a highly motivated Key Account Support Manager to join our dynamic and successful Key Account team. As Key Account Support Manager, you will provide comprehensive support to our Key Account Managers, nurturing relationships with travel management companies and corporates as well as delivering sales strategies to grow these accounts. This role offers the flexibility of remote work with the requirement for frequent travel to customer sites and our hotel support office in Thame. It is an excellent opportunity for a self-motivated individual, eager to learn, and passionate about building a successful career in account management. Your contributions will be instrumental in delivering exceptional customer service, ensuring smooth account sales operations, and driving mutually beneficial long-term partnerships. Strong organisational skills, a commercial mindset, and the ability to collaborate cross-functionally are essential.

Key Responsibilities

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  Work with the Key Account Managers to manage and grow market share from their portfolios of travel management companies and corporates and exceed yearly revenue targets.
• Key Account Support: Provide comprehensive support to Key Account Managers, including handling RFPs (request for pricing), resolving issues, and coordinating account activities.
• Customer Service Excellence: Developing and maintaining a positive and professional relationship with clients.
• Assist in negotiating annual contracts: Ensuring clear commission, rate and allocation strategy is agreed and implemented.
• Efficient Account Operations: Assist Key Account Managers in managing day-to-day account operations, such as following up on sales leads, preparing presentations and assisting in the execution of strategic account development plans.
• Relationship Building: Collaborate with Key Account Managers to build and maintain strong relationships with key accounts such as travel management companies and corporate clients.
• Account Performance Analysis: Regularly analyse account performance, identifying trends, opportunities, and potential risks, and providing insights to Key Account Managers/Head of Key Accounts
• Cross-functional Collaboration: Work closely with internal teams, including revenue, marketing, finance and operations, to ensure seamless coordination and support for key accounts.
• Travel and Meetings: Travel frequently to attend customer/partner meetings and industry events. Travel to our hotel support office in Thame and attend team meetings as required.

What we’ll expect from you

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  Experience: Minimum of 3 years in sales, account management, customer support, or a similar role, preferably in the hospitality or travel industry.
• Hunger for Success: A strong drive for success, coupled with a keen desire to learn about the industry and develop a thriving career in hospitality.
• Organisational Skills: Excellent organisational and multitasking abilities, enabling effective management of multiple tasks and priorities.
• Communication Proficiency: Outstanding verbal and written communication skills, building rapport, conveying information clearly, and fostering collaboration.
• Analytical Skills: Proficiency in data analysis, report generation, and deriving actionable insights for decision-making and account management strategies.
• Collaborative Nature: Strong team player, collaborating effectively within cross-functional teams to support the overall success of key accounts.
• Problem-Solving Aptitude: Demonstrated problem-solving skills, swiftly identifying and resolving issues through creative and prompt solutions.

What you can expect from us

Culture

At Travelodge, we are warm, straightforward and optimistic. We have a big footprint in the UK, but still a small company feel and you can expect quality and value to be built into everything we do. You’ll have the support of a close network of colleagues and managers, and every day is different here! We want you to bring your personality to work and we love our diversity.

Reward and recognition

It’s not just our customers we want to wake up with a smile on their face. As well as a competitive salary, being part of our hotel support centre means great holiday entitlements, pension contribution deals, being part of our bonus scheme, and employee discounts giving generous room and food discounts as well as friends and family rates.

Career and development

We want you to develop further with us at Travelodge and we’ll provide you a development plan to help you reach your goals. You can expect to have a full induction and training relevant to your role. We advertise all our vacancies internally, so you’ll have the opportunity to really develop your career with Travelodge.