Key Account Manager

☞ Adare SEC

View: 103

Update day: 18-05-2024

Location: Bellshill Scotland

Category: Other

Industry:

Job type: Full-time

Salary: £30,000 - £35,000

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Job content

The ideal candidate is a passionate, self-motivated, and detail-oriented team player who is committed to the success of our customers. You will focus on growing and developing existing clients, as well as generating new business by identifying, implementing and executing new strategies.

Responsibilities

  • Operate as the primary point of contact for key account stakeholders
  • Develop a trusted advisory relationship with accounts, customer stakeholders and internal partners
  • Maximise opportunities for additional revenue wherever possible
  • Have a solid understanding of your client supporting them with their roadmap to success
  • Facilitating client service review meetings providing an update on performance, sharing and capturing insight
  • Build effective relationships with key customer contacts
  • Manage customer jobs through the business, providing accurate and timely forecasting and job instructions to all departments, agreeing schedules and monitoring job progress.
  • Track customer spend, hi-light trends and address anomalies
  • Input to customer account plans
  • Contribute to project management of annual billing and other peak period activity
  • Ensure effective stock management and replenishment for allocated accounts
  • Fully understand and adhere to customer specific SLAs.

Qualifications

  • Minimum of GCSE “O” level passes in English Language and Mathematics or equivalent
  • Relevant experience within a Customer Service environment, ideally within the Direct Mail/Transactional Mail or Print industry.
  • Possesses a sound working knowledge of windows-based applications
  • Excellent written and verbal communication skills
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Deadline: 02-07-2024

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