Junior Telecommunication and Network Analyst

☞ Norfolk and Norwich University Hospital

View: 102

Update day: 18-05-2024

Location: Norwich East

Category: Telecommunications

Industry:

Job type: Permanent

Salary: £25,147 - £27,596 a year

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Job content

The following skills and experience will be required and are essential for the successful candidates: First line support via the Service Desk with regard to network, telecommunication and related products and systems. Liaison between the Trust and all support contractors with regard to faults and daily issues. On-site technical support for the implementation of new systems and products. Call management for incidents and service requests for telecoms and network helpdesk tickets.

Responsible for daily moves, changes and installation of new data points, telephone extensions etc and telephone name changes. Provision of advice to users on telecom products, e.g, headsets, answering services, cordless handsets, mobile phones and pagers. Assists the Network Services Manager to ensure that the network infrastructure and related components deliver the intended services to users at its optimal level. Uses network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports, including proposals for improvement.

Investigates and diagnoses network problems, working with users, other staff and suppliers as appropriate. Resolves such problems, co-operating with Technical Support team to maintain overall network performance. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
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Deadline: 02-07-2024

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