Junior Telecommunication and Network Analyst

Job content

The Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUHFT) Digital Health team is responsible for the delivery of digital services across the Trust to support its clinical and administrative obligations.

The Department comprises of 4 main areas - Digital Hospital, Operational, Informatics & Information Governance and made up of over 50+ staff. Our aims are to provide the highest degree of digital services and support to Trust staff, the Trust’s partners, and commissioners.

We’re looking to recruit an experienced Network & Telecommunications Engineer on a full-time basis. The ideal candidate will be outgoing and a team player with drive and enthusiasm; someone who understands the value of providing outstanding customer service. Able to work proactively under pressure and deliver against individual and team Key Performance Indicators.

Experience within the Healthcare sphere is not essential; however, sound network and telecommunications (VoIP) experience is crucial.

Assists the Network Services Manager to ensure that the network infrastructure and related components deliver the intended services to users.

We can promise you a varied, challenging and rewarding role as Network and Telecommunications Engineer. Twenty-seven days annual leave, plus bank holidays and pension scheme.

Interview dates: 4th - 7th September 2023

As Network and Telecommunications Engineer, you are responsible for the resolution of incidents, problems and service requests within agreed SLAs.

Essential:
First line support via the Service Desk with regard to network, telecommunication and related products and systems.

Call management for incidents and service requests for telecoms and network helpdesk tickets.

Responsible for daily moves, changes and installation of new data points, telephone extensions etc.

Possesses general ability to connect end user devices to network switches. Patching - using RJ45 patch cables. connection in patch panels - connectivity to and between different communications rooms - patch from panel to network switch

Provision of advice to users on telecom products, e.g, headsets, answering services, cordless handsets.

Uses network management systems software to monitor network devices.

Investigates and diagnoses network problems, working with users, other staff and suppliers as appropriate. Resolves such problems, co-operating with Technical Support team to maintain overall network performance.

Has good technical understanding and the aptitude to remain up to date with IT.

This is anOpportunity to work on innovative projects and technical issues, which improve patient experience and outcomes.

You will work with a multi-disciplinary team of experienced Technicians, Clinical Change Leads and other operational based teams in a fast-moving ever-changing environment.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

The following skills and experience will be required and are essential for the successful candidates:

• First line support via the Service Desk with regard to network, telecommunication and related products and systems.
• Liaison between the Trust and all support contractors with regard to faults and daily issues.
• On-site technical support for the implementation of new systems and products.
• Call management for incidents and service requests for telecoms and network helpdesk tickets.
• Responsible for daily moves, changes and installation of new data points, telephone extensions etc and telephone name changes.
• Provision of advice to users on telecom products, e.g, headsets, answering services, cordless handsets, mobile phones and pagers.
• Assists the Network Services Manager to ensure that the network infrastructure and related components deliver the intended services to users at its optimal level.
• Uses network management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports, including proposals for improvement.
• Investigates and diagnoses network problems, working with users, other staff and suppliers as appropriate. Resolves such problems, co-operating with Technical Support team to maintain overall network performance.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.