Junior Support Analyst

☞ Cooper Lomaz

View: 113

Update day: 11-06-2024

Location: Chichester South East

Category: IT - Software

Industry: Computer Software

Job type: Full-time

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Junior Support Analyst

We are currently recruiting for a small organisation based in Waterbeach who are seeking a Support Analyst to support their application and external users. This is a great opportunity for someone who has IT networking skills and experience of working with Microsoft Windows applications and a understanding of Cisco products or simular to grow a career.

Our client is currently thriving and its applications are in demand and evolving regularly and have a global userbase. Upon joining a small team you will utilise your outstanding customer service skills and IT Support skills to support our clients application and users. This is an internal Support role and is not a hustle and bustle environment, my client focuses on quality support and supporting issues before they occur.

Responsibilities include:

·Triaging, logging and resolving tickets through our internal helpdesk
·Diagnosing technical issues by taking ownership to provide a fix or to escalate the issue where necessary
·Assisting with daily/weekly/monthly customer system checks
·Creating and maintaining support/product documentation
·Liaising with third party suppliers and engineers
·Willingness to be on call every 1 in 3 weeks

Experience and skills required:

·Good knowledge of Microsoft Windows applications
·Networking experience/knowledge (Cisco firewalls, routers, etc.)
·An interest in troubleshooting and fault finding
·A problem solver and logical thinker
·Call handling experience
·Great communication skills
·Full driving licence
·Must live or be willing to live in local area due to on call rota

Desirable but not essential skills:

·Windows Server administration (AD, DFS, MFA, Group Policies etc.)
·Scripting in Powershell or similar
·Virtualisation & Cloud (Hyper-V, Azure, AWS)
·Understanding of, or exposure to, PCI DSS Compliance SIP/VOIP
·At least 1 years prior experience in a technical support role

This role is currently remote due to Covid-19 but will be an office based role in Waterbeach as soon as the situation allows but will most likely be a blend of remote and office based employment

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Deadline: 26-07-2024

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