Junior IT & Systems Manager

THE OPPORTUNITY

We have the exciting opportunity to join our internal Systems team as Junior IT & Systems Manager.

As Junior IT & Systems Manager you will make an impact by ensuring the smooth running of our global internal IT systems, working closely with our UK and USA Head Office and Warehouse Operations teams. You will manage and lead a small team to deliver excellent IT and systems support in a proactive and timely manner, ensuing clear communication throughout.

You will work closely with the IT and Systems Manager to ensure that any new services are implemented and transitioned to day-to-day support effectively. You will support leaders across various departments across the business including, but not limited to; Warehouse Operations, Customer Service and Ecommerce. If IT and systems support is required, you will be the person on speed dial.

If you’ve had experience working in a fast-paced IT & Systems support team, who enjoys mentoring others, working in a fast-paced environment, has a passion for systems and technology and has strong communication skills with the ability to translate technical jargon to non-technical stakeholders, this may be the perfect opportunity for you.

You will be predominantly based at our Head Office in Banbury, Oxfordshire, with the opportunity to work from home once a week on average dependent on business needs.

BEHIND THE BRANDS

We’re a family-run, entrepreneurial company with an exciting pace of life and a bright and friendly team. We are passionate about creating stunning products with a personal touch and innovating our business behind the scenes. We value creativity, collaboration and integrity.

HOW YOU’LL CONTRIBUTE

• Managing a support team, ensuring any issues are resolved in a timely manner and supporting their development through active feedback and following the company’s people management processes
• Establishing best practice throughout the support process
• Liaising with 3rd parties on support issues
• Helping to deliver and transition system projects
• Attending daily calls to support the day-to-day operations of the business, providing support or guidance as and when required
• Ensuring processes are followed and documented clearly
• Recognising opportunities to improve process efficiencies and implementing them
• Supporting key business processes with working knowledge of applications and integrations
• Any other ad hoc duties as reasonably requested by the company

THE TALENT YOU’LL BRING

• Experience working with operations and warehouse management systems
• Ability to adapt to changing business priorities
• Excellent verbal and written communication skills across all levels, with the ability to explain technical issues in non-technical terms
• Good working knowledge of excel
• Excellent organisational skills
• Ability to build strong working relationships with variety of people from different backgrounds or roles
• Strong general IT skills, ability to diagnose hardware or software issues and troubleshoot or teach troubleshooting methods
• Power BI experience is desirable
• Ability to read and write SQL is desirable
• Knowledge of business processes and ERP systems is desirable

PERFECTLY PACKAGED

• A salary of £37,000 - £40,000 DOE
• 25 days holiday rising to 27 with length of service, plus bank holiday
• A broad benefits package including our staff favourite – a very generous staff discount across both our brands. See all of our benefits on our careers portal
• Opportunities to make an impact as well as learn and develop further
• An innovative and friendly workplace with a team we’re proud to be part of. Find out more about us and our culture on our careers portal

Joma Jewellery was founded in 2008 by Katie and Geoff Loxton, since then we have gone from strength to strength, launching Katie Loxton in 2015 and growing our business beyond the UK. We know that part of that growth comes from the fact that we take diversity and inclusion very seriously. We strive to be the best in our field, and we know that happens by hiring a diverse team and encouraging everyone to be their authentic selves when working with us. We don’t hire based on cultures, preferences, or personalities – it’s what you bring to the team that counts.

We are always striving to improve our way of working to be more inclusive, diverse and equal, including encouraging all team members to bring their ideas to the table as we know this is key to our continued success.