Junior IT Service Desk Analyst

☞ Wienerberger

View: 111

Update day: 04-06-2024

Location: Cheadle North West

Category: Civil / Construction Information Technology

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Internationally successful: The Wienerberger Group

Come and join us as a Junior IT Service Desk Analyst at our Head Office in Cheadle.

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.

With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

Wienerberger are committed to promoting equality, valuing diversity and working inclusively. We encourage applications from all regardless of age, gender, ethnicity, disability, sexuality, social background, religion and faith. We pride ourselves on our friendly and inclusive culture, and continually strive to maintain this.

About the Role

As a Junior IT Service Desk Analyst you will…

  • Manage the day-to-day purchasing of Hardware in line with company policy.
  • Provide first-line support to all IT Shared Service users within UK/Ireland
  • Effectively resolve customer incidents, changes and tasks, whilst always maintaining a high level of customer satisfaction and meeting IT Service Desk SLA targets
  • Act as first-line support on tickets, escalating complex tickets or seeking technical advice / guidance from Senior IT Service Desk Analysts
  • Take ownership of issues, carrying out problem analysis with the aim of restoring service as soon as possible
  • Diagnose and resolve hardware / software incidents, including operating systems and a range of applications (commercial and internally developed bespoke software)
  • Install, configure and issue new IT equipment ensuring compliance with internal procedures

Hours of Work: Monday to Friday, 9.00am to 5.00pm

About You

  • Passionate about promoting a continuous improvement ethic
  • Excellent customer service, customer-facing and problem-solving skills
  • Good verbal and written communication skills
  • Organisational, time management and documentation skills

About our Benefits

  • Professional growth, training and opportunities to hone your skills and knowledge
  • Annual bonus scheme
  • Ability to purchase additional holidays
  • Company Pension
  • SIP – ability to become a shareholder via our Share Scheme
  • Life Assurance
  • Flexible benefits offering (including health, wellbeing and money saving opportunities)

So what are you waiting for? Come and join Wienerberger as a Junior IT Service Desk Analyst and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.

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Deadline: 19-07-2024

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