Volunteer Leader - Maintenance & Repair

• Management of volunteers in the delivery of works to ensure they are completed safely and to the correct quality, whilst maintaining volunteer satisfaction.
• Liaison with volunteers and volunteer groups to understand their current capabilities and aspirations, using this to plan appropriate works in conjunction with the programmes of work with the customer operations team.
• To understand the needs of the waterways, both operationally and strategically, giving a broad understanding of the types and volumes of work available, thus providing the background information needed to develop a programme of volunteer works.
• Co-ordination of staff, vehicles and equipment for the efficient delivery of volunteer works.
• Co-ordination of training for volunteers to maintain and improve skills levels necessary to carry out works on the waterway.
• Promotion of a strong safety culture to ensure all works are completed with safety as a priority thereby ensuring the wellbeing of staff, volunteers and customers.

• Working outside, carry out maintenance and repair works to the waterway infrastructure, to maximise network availability.
• Provide customer service through operation of the Trust’s assets (e.g. locks and bridges) in a safe and timely manner.
• Undertake key duties associated with the maintenance of the waterway and waterside eg towpath improvement work from repairs to litter removal.
• To protect the natural and historic environment associated with the waterways by ensuring their consideration during all works.
• Provide a first level of response for reactive works to ensure the safety of customers and the availability of the network, participating in an on-call rota as required.

Safeguarding:

• Displaying the Trust values and behaviours at all times.
• Ensuring that diversity and inclusion are integrated into all aspects of Trust life and promoting inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.

• NVQ Level 3 or BTEC Level 3 in an appropriate subject or equivalent previous experience.
• Proven experience of working with and leading volunteers.
• Proven experience of delivering works to time, specification and budget.
• Some experience in customer service.
• Good interpersonal and communication skills.
• Some experience in line management is desirable but not essential.
• Full driving licence.