Project Support Officer – Passenger Transport Unit

Project Support Officer – Passenger Transport Unit

Fixed Term, Full Time

Up to £30,079 per annum, pay award pending

Location: Chelmsford

Working Style: Anywhere worker

Please note that this is a fixed term contract opportunity for a period of 18 months.

The Role

Essex County Council (ECC) is one of the largest and most dynamic local authorities in the UK, serving a population of 2 million residents, and has a very successful track record of delivering transformational change. ECC anticipated change was needed in the public sector and has worked to deliver better quality at lower cost. We have an ambitious transformation agenda – one with the scope to reach every part of the council. We are changing the way we think, the way we work, and the ways in which we deliver our services. We are committed to becoming a place where individuals, partners and communities feel proud to play their role and genuinely want to belong. We’re immensely proud of our flexible working options.

The Opportunity

The role sits within the Integrated Passenger Transport Unit (IPTU), which is responsible for various passenger transport services in Essex, including home-to-school transport.

The Project Support Officer is responsible for planning and managing the roll out of a digital platform for specific home-to-school services that IPTU provides. The digital platform is supported by a passenger-facing mobile phone app that enables parents and students to manage their home-to-school journeys and track school minibuses in real-time.

Duties include day-to-day management of the digital platform, ensuring data are up to date and liaising with drivers in order to ensure smooth operation of home-to-school services and provide high-quality customer care.

This is a passenger-centric role, working to translate data and the needs of the passengers into improvements of the service and refinement of digital platform. It is a dynamic role offering experience to a digital product, transport operations and customer care.

Accountabilities

• Coordinate and oversee all logistical and technical aspects of launching the service and platform, collaborating closely with ECC’s operations, marketing and technology teams, as well as external suppliers
• Responsible for processing any changes (e.g. new student using the service) in a timely manner and ensure that student information is up to date for the smooth operation of the platform
• Accountable for managing students’ personal data to ensure data protection and maintain a high-quality service
• Manage product development, working with app supplier to roll-out new app features and functionality
• Responsible for the daily monitoring of the platform’s dashboard; reporting and escalating any issues that arise
• Be the first point of contact (phone and email) for any queries by parents/students or drivers
• Build strong partnership and rapport with transport provider and drivers – the service depends on them understanding and using the technology correctly
• Help to promote app and service to parents and students to ensure uptake
• Monitor and adeptly interpret data to generate insights and make operational and business recommendations to ensure sustainability of service
• Monitor Key Performance Indicators for weekly reporting and periodical refinement of platform
• Ensure compliance with all external and internal regulation, proactively planning and communicating effectively with stakeholders

The Experience You Will Bring

• Educated to degree level or equivalent by experience
• Ideally the candidate should have a background in transport (operations and/or planning) or Project/Product Management, preferably in the public sector or in a public-facing role
• Ideally demonstrate a record of launching new digital products and/or mobility services
• Experience in dealing with people with disabilities
• Strong analytical and reporting skills, including preparing presentations to stakeholders
• Beginner experience in Geographical Information Systems (e.g. QGIS, ArcGIS, MapInfo, Google Earth Pro)
• Intermediate experience in Microsoft Excel
• Experience in managing supplier relationships and stakeholders
• Passionate about managing digital products and solving passenger issues as they arise
• Ideally, candidate to be digitally adept with strong willingness to learn about a new digital product and expand expertise
• Good communication and customer care skills; experience in dealing with queries from general public

To read more about us please visit: Climate, Environment and Customer Services

Why Essex?Essex County Council has a location to be proud of. Our 1,300 square miles stretch from Constable Country to the Thames Estuary, from the dynamic M11 corridor to the traditional seaside resorts of Clacton and Walton. England’s oldest town, Colchester, and two of its newest – Basildon and Harlow – are right here. Along with the City of Chelmsford, the county town, they form our major population centres. It means real choice and makes Essex the ideal place for your career. Read more about us here.

Essex County Council is proud to be a Disability Confident Leader. We’re committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We’re also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

What you should do next

If you are interested in finding out more about this role, we would love to hear from you. Please apply via the Working for Essex website.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community here .

If you have queries on this role or require anything further, please email Laura.O’Connor@essex.gov.uk

Follow us on Facebook,Twitter, Instagram and LinkedIn . Further details can be found on our careers page.

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