Operations Associate

Operations Associate
Location: London, UK

Who You’ll Work For

REEF’s mission is to connect the world to your block.

We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.

With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of mobility, logistics hubs, and neighborhood kitchens in the US Canada and a growing presence in Europe.

Together we are leveraging the power of proximity to keep our communities moving forward in a sustainable and thoughtful way.

What You’ll Do

You’ll be a self-motivated, proactive, and reliable team member who supports the deployment of virtual operations services across our parking portfolio. While mobilizing your self-drive and confidence, you’ll orchestrate and optimize our customer support practices while deducing methods to solve parking challenges for consumers. From revenue and access control systems to basic IT support, you’ll maintain quality standards and control for our customer-facing REEF Technology brand. If you’re eager to help when needed and get your foot in the door with a rapid-growing leader in mobility, we’ve got a full time Operations Associate position just for you!

Spark Customer Support and Rapport

• Foster customer operational success by rapidly communicating with customer service teams and deploying analytical abilities to troubleshoot parking operations
• Demonstrate your solid acumen of IT systems to monitor ongoing operations to ensure safety, security, compliance, and adherence while leveraging feedback and attention to detail; deliver well-known virtual operations services

Elevate Processes, Solve Challenges

• Solve tough challenges by working swiftly and operating in an ever-evolving environment; work independently without supervision or guidance
• Provide strategic counsel and advice to senior leaders by communicating recommendations to improve processes and working practices

What We Want From You:

• experience in customer/Client relationship management
• Confident multi-tasking and handling varied duties
• A natural problem-solving mentality
• Takes responsibility and initiative for actions with the ability to work independently without supervision or guidance
• Highly self-disciplined
• Solid understanding of how IT systems work and being quick to operate them
• Familiar with the digital workflow and technical ticket management system (i.e ServiceNow)
• Making recommendations to improve processes and working practices
• Ability to clearly converse through written, verbal, and visual communication
• Fluency in Spanish is a plus
• Undergraduate degree
• Knowledge in network management and entry level CISCO CCNA certificate is a plus

Please Note:
The ideal candidate will work 5 days a week, including 4 weekdays and 1 weekend day. Working hours:

• Weekends: 1 Day - business hours;
• Weekdays: 1 Day - business hours and 3 Days - Evening Shift

What We’ll Provide

Private Medical

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently operate small office equipment such as a computer, tablet, and copier/printer, telephone.
• Work is performed in a professional office environment.

WORKING CONDITIONS:
Work is performed indoors for extended periods of time including up to the entire duration of shift.

REEF Technology is an equal opportunity employer, and we value diversity at our company. REEF does not discriminate on the basis of race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. REEF complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.