Customer Service Interiors Administrator

仕事内容

Key responsibilities & accountabilities

· Manage installation order requests from team, involving liaison with 3rd party installation partners to price, plan and complete furniture installations;
· Control order tracker/s to ensure product delivery and installation dates are on time;
· Engage with suppliers and logistics partners as required to meet installation dates;
· Follow up on outstanding orders regularly, updating customers as relevant;
· Using the ticketing system for all communications, for visibility and consistency;
· On completion of an order, receipt purchase orders to enable customer invoicing;
· Resolve any aftersales issues arising from project installations with relevant colleagues;
· Ensure that customer satisfaction is the minimum standard, and endeavour to exceed customer expectations;
· Support the wider team as needed based on workloads;
· Understand and action escalation for any potential issues;
· Adhere to departmental processes as documented in the ISO 9001 Quality Management Standard & ISO 14001 Environmental Management Standard;
· To complete other duties when requested by the department Manager;

Key competencies

Agility – Ability to demonstrate quick decision making. Responsive to customer needs and is focused on delivery. Willing and able to adapt and flex approach to changing business and customer needs.

• Customer focused with good organisation skills
• Able to respond to tasks in a timely manner
• Adaptable approach to changing priorities

Partnership – Collaborates across the company and fosters long term relationships internally and externally. Communicates effectively, managing all stakeholders. Promotes effective team working which supports knowledge sharing and a positive and respectful working environment.

• Builds strong internal and external working relationships, and works well within a team
• Ability to Communicate professionally in writing and verbally
• Takes responsibility for own task’s and supports the wider team where appropriate

Innovation –Proactively seeks ways to improve products, services and processes. Demonstrates a creative approach to solving problems and generating innovative solutions, which may include simplification, automation and digitisation.

• Understands the bigger picture , has some Commercial awareness
• Can deal with variable workloads
• Enjoys the challenge of problem solving to provide the best Customer experience

Integrity – Takes accountability and owns issues. Finds solutions to challenges and is trusted to deliver consistent high quality outputs.

• Maintains high levels of integrity and confidentiality
• Takes responsibility for delivering consistent high quality outputs

Qualifications or equivalent experience

Good knowledge of Microsoft Excel needed, and D365 experience advantageous

Skills & Knowledge

• Excellent verbal and written communication skills for internal and external customers;
• Strong sense of Customer Satisfaction;
• Organised working with an ability to manage priorities based on workload;
• Ability to multi-task and respond to urgent requests;
• Good attention to detail needed;
• Good knowledge of Microsoft Excel needed, and D365 experience advantageous.

Job Types: Full-time, Permanent

Salary: £20,000.00 per year

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Telford, Shropshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location