Air Logistics Customer Care Manager

☞ Kuehne+Nagel

見る: 103

更新日: 07-05-2024

場所: Glasgow Scotland

カテゴリー: 運輸/物流/倉庫

業界: Transportation Logistics

ジョブタイプ: Permanent

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仕事内容

We have a fantastic opportunity for an Air Logistics Customer Care Manager to join us at our Glasgow Branch

Your Role

The Air Logistics Customer Care Manager will be responsible for implementing and managing the Customer Care strategy at the Glasgow branch and help to coach and professionalise the Air Logistics team, therefore continuously optimizing the customer service resulting in customer excellence. The Air Logistics Customer Care Manager will lead the Air Customer Care team who are responsible for direct interaction with our customers, encompassing but not limited to; proactive customer service, problem solving, customer follow up and interaction with our sales colleagues.

Your Responsibilities

  • Provide leadership and direction to the Customer Care Location organization.
  • Take ownership of local P&L controls and manage costs effectively. Ensure Customer Care Location achieves budgeted GP and NP2 targets.
  • Take ownership and ensure the implementation of a Customer Care strategy in location.
  • Ensure close cooperation with Branch management as well as Operational/Revenue Care Centre managers and teams for an optimised customer experience.
  • Lead a team of customer care specialists.
  • Actively manage interfaces and information / knowledge exchange between our customers and amongst KN teams.
  • Focus on continuous improvement on processes and controls aiming for a consistent customer centric model.
  • Focus on customer retention for the Airfreight account portfolio.

Your Skills and Experiences

  • Education in Transport and/or Logistics with a qualification in Logistics, either degree or CILT would be advantageous but not necessary
  • Management or Supervisory experience in the Transport and/or Logistics sector, ideally with a focus on Air Logistics
  • Strong Leadership skills and experience in managing a variety of teams and being able to understand team dynamics and how to get the best out of the team
  • Understand and respect the company confidentiality and compliance regulations (e.g. Code of Conduct).
  • Proficient with MS Word, Excel, and PowerPoint.
  • Excellent written and verbal skills.
  • Excellent organizational skills, very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines

Good Reasons to Join

If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise. We are offering a competitive salary with discretionary bonus and 23 days holiday plus bank holidays, life assurance and private medical insurance. You will also have the opportunity to join the contributory Kuehne + Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.
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締切: 21-06-2024

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