ITSM Track Associate Specialist

☞ W3Global

View: 101

Update day: 07-05-2024

Location: Nottingham East Midlands

Category: IT - Software

Industry: Information Technology Services Computer Software Computer Networking

Position: Entry level

Job type: Contract

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Job content

Job Description
  • experience in ServiceNow platform.
  • Understanding of working in an Agile environment (preferably Scrum)
  • Data Modelling using appropriate industry standards
  • Process Modelling using standards such as BPMN
  • Lean Six Sigma
  • Root Cause Analysis
  • Scope Management
  • Critical Thinking/Problem Solving
  • Solid Professional experience in the same or very similar role
  • Awareness of best practice within business analysis domain, BA Professional qualifications
  • Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non- automated components of new or changed processes.
  • Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and identifies options for consideration.
  • Implements business process improvement methods and tools at programme project and team level in line with agreed standards.
  • Excellent interpersonal, verbal and written communication skills
  • A flexible attitude with respect to work assignments and new learning
  • Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
  • Shows Initiative and self-confidence, is adaptable and is able to cope with changing and evolving priorities
  • Must have the ability to work methodically in a fast-paced, time-sensitive environment
  • Demonstratable ability to apply critical thinking to problems and tasks
  • Proactively participates in skills improvement training
  • Ability to mentor colleagues
  • Maintains an up-to-date awareness of trends, tools, technology, techniques and processes for BA work and the Life sciences domain
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Deadline: 21-06-2024

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