Trainee Household Insurance Adviser

Working hours:35 hours per week, Monday to Friday

Duration:Permanent

Location:Gloucester

Job ref:201275a

About the role

We have fantastic opportunity for a Trainee Household Insurance Adviser to join our award-winning household insurance team at Ecclesiastical Insurance in Gloucester.

The role holder will contribute to defined service delivery by acting as part of a sales, processing and administration team, supporting Ecclesiastical’s “right first time” approach to customer service. The successful candidate will also be fully supported with study for Cert CII qualification.

Key responsibilities

• Plan, prioritise and manage own work to deliver agreed objectives and meet SLAs
• Transact sales and business by the telephone
• Input data accurately and efficiently, recognising and rectifying where quality standards have been missed.
• Identify issues and anomalies and escalate in line with company policy
• Build effective internal relationships to deliver exceptional customer service and support Ecclesiastical’s right first time approach
• Act on audit results and agreed actions plans to improve own performance and enhance the effectiveness of the team
• Identify and recommend improvements to processes.
• Understand and operate within regulatory framework and identify and escalate any risks to the business in line with company policy.

Key performance indicators

• Feedback from team leader and wider management team where appropriate
• Audit results consistently in line with expectations
• Delivery standard of pre agreed SLA’s
• Achievement of agreed personal objectives
• Demonstration of improvement against personal development plans in line with agreed annual personal objectives
• Positive response to, and active engagement with coaching

Knowledge, skills and experience

• Educated to GCSE level including Maths and English
• Experience of data input
• Appropriate IT skills
  

What we offer

• A competitive salary
• Flexible working
• Competitive Group Personal Pension - up to 12% employer contribution
• Annual Bonus scheme up to 24%
• 25 days annual leave plus bank holidays
• A holiday buy and sell scheme
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance

About us

We are a unique financial services organisation, owned by a registered charity, Benefact Trust. We are a financially secure, professional and award-winning organisation. We pride ourselves in donating a significant proportion of our profits to good causes. To find out more about us and our fantastic achievements please visit https://benefactgroup.com/

Committed to making a difference

We think that people are looking for something worthwhile in a company beyond the workplace. Our employees are encouraged to take at least one day a year to help a charity of their choice, offering practical and professional support, as part of our MyGiving programme.

Our staff know how to work hard but also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, valuing wellbeing, flexibility and being part of a team.