Support Analyst (Sentinel) - (Part-Time, Job-Share and Full-Time)

☞ Zurich Gruppe Deutschland

Visualizza: 106

Giorno di aggiornamento: 01-06-2024

Località: South West Swindon

Categoria: Mezza giornata Assicurazione

Industria: Insurance

Tipo di lavoro: Full-time, Part-time

Loading ...

Contenuto del lavoro

Support Analyst (Sentinel) - (Part-Time, Job-Share and Full-Time)
Location: Swindon/Hybrid home working.

The opportunity:

Your goal is to make sure our staff and partners around the globe stay happy.

Sounds easy. But as anyone who works in a customer-facing role knows, making people happy is one thing. Keeping them happy is an entirely different challenge.

Our staff will look to you to support our global automated screening solution called Sentinel.

What is Sentinel?

Sentinel – our screening solution is used to screen data, protecting Zurich Group from the regulatory or reputational risk of exposure to people or entities that are sanctioned, politically exposed, or are known to have engaged in activities such as money laundering and financial crime, ensuring that regular processes are running efficiently.

We’re not expecting to find someone with experience in using Sentinel. However, you’ll need to get to grips with the system quickly and we’ll fully support you with this.

What’s important is that you pride yourself in providing excellent customer service every day and whether you’re contacted by email or phone you’re going to be the first voice our staff hear. So, from this point onwards, you’ll set the tone for their customer experience.

In the first 90 days, you’re going to really focus on creating a positive experience for our staff, alongside quickly establishing yourself into the team, building relationships and working hard to understand how we provide maintenance, Sentinel query resolution and then getting involved in continuous improvement projects.

This role is available full-time, as a job-share, or part-time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

Your skills and experience:

  • You are personable with the ability to communicate effectively with people from different countries and cultures.
  • You have a naturally analytical mind with strong attention to detail.
  • You are organised and able to prioritise tasks
  • You’re confident to challenge when needed and seek to continuously improve process/ procedure.
  • You are a quick and willing learner.
  • Skilled at using relevant software packages; especially Excel and Access
  • You’re able to network with and build relationships with key stakeholders and senior staff

The reward:

The salary offered for this role is between (£25,000 - £30,000) depending on experience. As well as this we offer an excellent lifestyle benefits package which includes:
  • 12% pension
  • 25 days holiday plus an additional 3 volunteering days
  • Annual company bonuses
  • Full private medical cover
  • Discounted technology offers
  • Virtual GP appointments
  • Discounted gym membership,
  • Free flu jab
  • Discounted gadget insurance

At Zurich, we will consider requests for flexible working on hiring. Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. Please talk to us at the interview about the flexibility you may need.

Who we are:

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you’re interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We, therefore, look to hire great people and we encourage those people to give their best.

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future.

Further information:

At Zurich, we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.
Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.
With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.
We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.
We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.
Loading ...
Loading ...

Scadenza: 16-07-2024

Clicca per candidarti per un candidato gratuito

Applicare

Segnala lavoro
Loading ...
Loading ...

LAVORI SIMILI

Loading ...
Loading ...