Product Analyst

Job Title: Product Analyst

Location: London

Duration: Permanent

Who we are?

Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Established in 2013, bringing together Liberty’s company, syndicate and reinsurance operations into one combined operation of over 1,900 people, over 50 specialty and commercial insurance and reinsurance products and four underwriting platforms.

About the Team:

The Digital Transformation team for Liberty Specialty Markets (LSM) is led by the Chief Digital Transformation Officer and delivers innovative solutions and capabilities that leverage our technical expertise, business understanding and partnerships to enable market-leading performance across the organisation.

The Liberty Mutual Reinsurance (LMRe) Portfolio team is a newly formed group within the LSM Digital Transformation team with a focus delivering new and enhanced technology solutions to support and enable the Reinsurance business globally

Purpose of the Role:

The Product Analyst works as part of an agile team to deliver business change outcomes. They carry out requirements elicitation, analysis and documentation tasks to ensure that the outcomes are the ideal solution for the business. As part of the Agile delivery team they will help to ensure ongoing continuous improvement through the identification and championing of new standards and toolsets.

Key Responsibilities:

• 
  Conduct analysis work to a consistently high standard within a range of business areas, producing output to agreed timescales, and standards
• Conduct analysis work to understand current state processes and to identify the “to be” future state operating models through process and technology
• Identify the relationships, dependencies and impacts of change (highlighting options) on multiple systems and processes
• Contribute to the project as required to develop proposals, requirements or other project documentation.
• Elicit further requirements and test / challenge assumptions using a variety of methods including interviews, document analysis, workshops and business process descriptions
• Successfully engage in multiple initiatives simultaneously
• Stakeholder management – support the Delivery Lead and Product Owner to interact with all levels of management, obtain buy in and sign off and manage expectations • Contribute to the Business Solutions Team development of standards / methodology for capturing and publishing business processes, requirements and other documentation
• Defining and documenting epics, user stories, acceptance criteria, etc for complex solutions
• Work effectively as part of a project team alongside the Product Owner, Scrum master and delivery team
• Accurately identify and estimate deliverable efforts and commitments
• Contribute to team sprint planning and set expectations for delivery of new capabilities, features, and functionalities.
• Participate in team demos, retrospectives, and all other ceremonies.
• Support the use of product level KPIs to drive product decisions.
• Support creating and maintaining the backlog (including prioritization, and acceptance criteria).
  

What the ideal candidate will have:

• 
  Experience working as a Business Analyst in agile software delivery environments
• Experience defining and documenting epics, user stories, acceptance criteria, etc for complex solutions
• Business analysis experience and knowledge of business analysis methodologies
• Experience of Reinsurance (preferred) and/or Insurance business processes and technology solutions
• Good knowledge of business functions, business operations, objectives and strategies
• Good knowledge of MS Excel to help with requirements gathering and demonstrating concepts
• Documentation of management systems & workflow application experience
• General knowledge of IT concepts, strategies and methodologies, including architectural and security concepts, systems development lifecycle, information management and portfolio management (production systems, release planning, change management)
• BPMN or similar business process modelling skills
• Experience with any of the following systems is advantageous:

o Genius

o IRIS

o Salesforce

o DMS

• Ability to work independently as well as harmoniously in teams
• Demonstrated ability to communicate both in business and technical terms
• Ability to work to deadlines and to meet standards
• Excellent presentation skills
• Strong analytical and problem-solving skills
• Comfortable working with ’C’ level stakeholders
• Flexible and pragmatic

What we can offer you:

At LSM, we recognise and encourage the values of diversity, inclusion and collaboration and we know that working together to share our unique perspectives helps us make better decisions, deliver innovative solutions and pursue our goals.

We know that each of us has a ‘unique perspective’, shaped by our different backgrounds, personalities, life experiences, beliefs and many other dimensions of difference.We are a proud sponsor of MumsNet and encourage a flexible work life balance.

LSM reward individuals based on their performance, ability and attitude, no matter the focus or seniority of their role, with our competitive benefits package. All LSM employees have access to flexi-benefits to suit their particular lifestyle needs, which include competitive basic salary, pension and bonus, 25 days’ holiday (with the option to buy or sell 5), generous contribution towards gym membership, private health and dental care and full health screening, good maternity and paternity leave options, full study support towards any relevant qualifications and flexibility to work remotely. On top of all of this we are based in the prestigious Walkie Talkie building and all employees have individual and guest access to the Sky Garden.