IT Support Officer

☞ West Midlands Police

Visualizza: 115

Giorno di aggiornamento: 07-05-2024

Località: Birmingham West Midlands

Categoria: Tecnologie dell’informazione

Industria: Government Public Administration

Stipendio: £22,599 a year

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Contenuto del lavoro

Grade: Police Staff Grade 4
Salary: £22,599
Closing Date: Monday 26th July 2021

A challenging opportunity exists for highly motivated and enthusiastic individuals, who wish to develop their IT skills through delivery of IT support, to a busy and fast moving police environment.

You will be required to work under the direction of the IT Support Specialist Manager/Service Desk Manager providing support across the West Midlands Police area.

In the role you will be responsible for:

Providing first line ICT support (Incident Management) to WMP customers

Receiving ICT requests (Request Fulfilment) for new and existing IT systems and triaging of those requests where applicable through the email/telephone system

Update users on progress of their incidents and requests

Liaise with IT & Digital colleagues as well as other service providers both public and private sector.

Assist IT&D colleagues in provisioning and supporting new IT services both fixed and mobile (Desktops, Laptops and Mobility Devices etc)

Maintaining and developing existing IT systems in compliance with WMP force policy

Providing timely accurate management information for the WMP IT Support Specialist Manager

Providing some transactional Business Support activity in relation to procurement of IT related products and asset management.

Essential Requirements: Basic understanding/experience in desktops, laptops (Windows 7,8 and 10), mobile phones (Android OS7 to OS11)is a requirement of the role.

There will be a significant amount of face to face and verbal contact when dealing with customers, in servicing their requests or incident management; therefore good verbal and written communications are essential in terms of documentation of outcomes and resolutions.

The post holders will be required work Monday to Friday within the force Flexi Hours Scheme.

Desirable - ITIL V4 Foundation

Appointment to this role will be dependent upon successfully passing vetting and medical checks, which may include a drugs test and if required a fitness test.

West Midlands Police are currently undertaking a long term review of staff pay and conditions. The grade, pay and other terms of employment are therefore subject to review and may change in the future.

West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview.

It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants.

"Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities"

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Scadenza: 21-06-2024

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