HR Support Advisor

We are looking for a team playing, highly motivated individual to join our team as a dedicated HR Support Advisor. To enjoy and be successful in this role you will have keen interest in HR and excellent customer focus. The key purpose of the role is to provide an effective and efficient service to our colleagues who we work with throughout every part of their employee lifecycle.

Our HR Support Team are one year into a transformation journey, throughout this year we have worked hard to streamline our processes, embraced taking on new responsibilities and are using new systems. The transformation programme is due to continue over the coming years making it a really exciting time to be joining the HR Team at Allianz. With the evolution of this team we require an individual, who adapts well to change, can challenge current processes to improve them and can work in a fast paced environment.

In this varied role you will be working with both internal and external stakeholders, so naturally great communication skills - both written and verbal are essential. In addition, you will be able to demonstrate strong admin and organisational skills as well as PC skills- Word, Excel PowerPoint and Outlook.

As a team, we operate across a number of different systems so previous experience using multiple HR databases, such as SuccessFactors, iTrent would be extremely advantageous.

Our HR Support Team provide cross functional support to all colleagues in the Allianz UK and Allianz Technology UK business so a positive ’can do’ attitude combined with curiosity and ability to implement improvements is what will make you stand out.

Our main responsibilities are:

• Act as first point of contact for line managers, employees and candidates for any HR support services, ensuring a customer-centric right first time approach.
• Respond to all employee and line manager HR enquiries within the HR Support Centre’s remit, using in-depth knowledge of Allianz people policies, payroll, employment law and HR best practice. Where appropriate, refer enquires to other parts of HR to facilitate an answer to the customer, taking ownership of queries.
• Taking ownership and providing 1:1 support and advice to the employee / candidate whilst ensuring line managers are kept informed with progress where appropriate.
• Demonstrate high attention to detail at all times, e.g. Cross checking and investigating all information provided by employees, candidates and 3rd party providers, accuracy of information in HR databases, clarity of correspondence / emails and advice given.
• Prepare, distribute and coordinate all aspects of employee administration throughout the employee life cycle. This can include contracts of employment for new hires, changes of contract for internal moves, inputting payroll changes within the monthly cycle, ad hoc employee correspondence, etc.
• You will oversee and transact all employee data changes and updates.
• Maintain internal filing (electronic and paper based) and key HR database systems. Regularly check the data that has been inputted to ensure that there are high levels of data integrity.
• You will assist in the research, escalation and resolution of our HR Systems’ operational issues.
• Support Team Leader with ad-hoc project and process improvement work.
• As a team member you will share responsibilities evenly and support other members with their activities, covering for absence and workload fluctuations.

Previous HR experience highly advantageous
Previous experience using HR systems e.g. SuccessFactors
Excellent communication skills
Strong PC skills - Word, Excel, Outlook

• Insurance discounts (Up to 50% off car insurance and 25% off home insurance)
• Flexible benefits plan, giving the option to tailor benefits (such as dental insurance and private medical care) to suit individual needs
• Excellent training and development opportunities including our own Engineer Development Programme.

At Allianz we want everyone to bring their full self to work, so we invest in our people’s personal and professional development. This helps us build the high performing workforce of tomorrow, but don’t just take our word for it – at the British Insurance Awards we won seven awards, including General Insurer of the Year and Commercial Lines Insurer of the Year.

We’re at a pivotal moment in our history following the purchases of the LV= General Insurance Group and the General Insurance division of Legal & General, making us the second biggest general insurer in the UK. We’re building our future together, and we’re excited about the possibilities ahead – interested in being part of the team?

At Allianz we believe that the difference in our people makes the difference to our business. We’re committed to removing any barriers in our recruitment process so if you’re having difficulties with your online application or any other stage, please email us at hr-recruitment@allianz.co.uk

For external applicants only –
Please be aware that we will require satisfactory pre-employment evidence to include DBS, Financial Probity and Fraud checks, before you can commence employment with us.