Customer Contact Agent

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Overview

We fully acknowledge that without the right people and the ‘human touch’ of our passionate, energetic, and professional team, our customer-centric business does not exist.

Essential Insurance is a fast-paced, dynamic environment where our people are rewarded for team collaboration and their individual contributions and work life balance is important - that’s why the latest we expect you to work until is 7pm Monday to Thursday, and the latest anyone works until on a Friday is 2.30pm - ensuring that every week our staff have an extended weekend to spend with their loved ones.

We offer a generous holiday package of 30 days per year, increasing to 35 days for longer serving staff.

Salaries and incentive schemes are extremely generous and are focused on good customer outcomes, whilst ensuring hard work is rewarded and effort recognised appropriately - and a company pension scheme is open to all.

Our modern 8000-square-foot offices are located in the friendly and vibrant town of Sale, which is an extremely popular place to work thanks to easy transport links. The train, Metro station and North West motorway network are all located nearby (were just off J7 of the M60) – and there’s ample free parking onsite and right outside the door which is a massive bonus!

As one of the largest and fastest growing award-winning financial services businesses in Manchester, we are looking to add to our team of nearly 100 staff to enable us to service our existing clients.

The Role

All enquires are customer initiated (prospects are actively seeking to speak to an advisor about life insurance) and have either enquired directly online to us or been referred to us through one of our partners who are wealth managers and mortgage brokers.

Our Customer Contact Agents receive all initial enquiries to pre-qualify prior to passing to our team of Protection Advisors, and the role is to ensure all new clients are called in response to their enquiry, to offer quotations and deal with new customers professionally whilst adhering to compliance standards and meeting targets set by the business.

Our Customer Contact Agents provide help and support to prospective clients with emphasis on building a rapport and an instant relationship and with an eye on conversion. Our bespoke IT systems and processes are designed to support you in providing an exceptional customer service at all times and will give you the opportunity to succeed.

You will need good time management skills and a consultative approach, whilst providing every new client with an exceptional customer service.

Salary: £21,250 - £25,000 per year

Benefits:

• 30 days holiday per year increasing to 35 days
• Extended weekend every week
• Regular company events
• Regular incentives (meals, trips vouchers etc.)
• Company pension
• Great onsite facilities in a modern office

Schedule:

• 2.30pm latest finish on Friday’s
• No weekend working!

Experience:

• Financial services: 1 year (preferred)
• Business to Customer Sales: 1 year (preferred)
• Retail: (preferred)

Or if you have relevantcall centre experience this will be considered.

Education:

• A-Level or equivalent (preferred)

Job Type: Full-time

Salary: £21,250.00-£25,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Profit sharing
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Sale: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• call centre: 1 year (required)
• Direct sales: 1 year (required)

Work Location: In person