Business Analyst - Claims

Aviva General Insurance are looking for experienced Business Analyst’s to join the Claims team. There are a significant number of Digital Claims projects which are using the latest technology to deliver straight through processing. The projects cover Motor, Property and Casualty Claims. You will take ownership of shaping and defining the true business problem, opportunity and requirements across People, Process and Technology to deliver the business analysis for the projects. Accountable for providing solutions that resolve the business problem, mitigate risks while focusing on the integrity and alignment of the overall system strategy.

Duties & Responsibilities

• Accountable for delivering the business analysis activities on projects and programmes
• Recommend business solution options and support their detailed evaluation through investment appraisal, clearly highlighting the recommended option
• Gather and analyse business requirements, using appropriate requirements documentation and management processes, encompassing functional and non-functional requirements
• Evaluate business needs against IT strategy and architecture roadmaps, driving consistency and maximising the leverage of existing architecture
• Shape and develop project and programme business cases, business value, benefits realisation in an innovative and cost-effective way
• Engage core stakeholders (incl. sponsor, business representatives, programme & project managers) to drive awareness and buy-in
• Apply and monitor use of modelling and analysis tools (e.g. Jira, Confluence), methods and standards
• Demonstrate conceptual thinking and research skills, facilitating the design of solutions which account for future developments and changes
• Provide consultancy services and/or specialist expertise to IT & Change and Aviva, driving performance and improving quality of the delivery
• Keep abreast of the industry trends and best practice, sharing these with the wider community and applying as and when appropriate
• Identify, own and manage the specific key risks and/or IT controls and BP standards that you are identified as the owner and/or nominee for on iCARE or Archer
• Accountable for working within policy and guidelines, applying technical knowledge and expertise and prioritising own use of time
• May be accountable for managing internal and external resources working on the project; number and extent of resources will vary depending on the role. This may include: setting clear timelines and milestones, co-shaping the deliverables, resolving conflicts and dependencies, monitoring and managing risks and issues

Skills & Experience required

• Understanding of the market / Financial Services industry and regulatory / legislation framework governing it
• Proven ability to deliver business solutions for strategic projects and programmes, balancing cost, quality and time
• Understands industry best practice and standards and applies the right tools and methodologies
• Builds and maintains effective relationships with internal and external stakeholders
• Strong commercial acumen with the ability to find and develop cost effective solutions that meet or exceed business needs

Whatwillyougetforthisrole?

• Salary ranging from £40,000 to £55,000 depending on skills, experience, qualifications and location
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 29 days plus bank holidays and the option to buy/sell up to 5 additional days
• Up to 40% discount for some Aviva products through “My Aviva Extras” plus discounts for Friends and Family. (Some exclusions apply)
• Excellent range of flexible benefits to include a matching share save scheme

Working at Aviva

At Aviva, we’re people with a purpose. To be with you today, for a better tomorrow.

We bring this to life by ensuring managing risk is at the heart of the way we all work. We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership, and who make good decisions.

The way we do this is important too, we’re all about our people – that’s you – so we can be pretty flexible. If you want to work from home some of the time or change your hours so you can pick up your kids or care for someone in your family, we’re very open to that. In fact, we don’t advertise roles as either part or full time, because we know each person has different needs, just as each business area has different needs. So, it’s up to you to discuss working hours during your interview.

We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences. We want our employees to bring their whole self to work and that starts with you.

We interview every disabled applicant* that meets the minimum criteria for the job. Once you’ve applied, please send us a separate emailstating that you have a disclosed disability,and we’ll make sure we interview you.

We’d love it if you could submit your application online. If you require an alternative methodof applying, please give Ceri Carter a call on 07800691929 or send an email to ceri.carter@aviva.com .

*As defined in The Equality Act 2010*. By ‘ minimum criteria’we mean you should provide us with evidence which demonstrates that you generally meet the level of competence required and have the qualifications, skills or experience defined as essential to perform the role.