Apprentice Administration Assistant

WHO YOU’LL BE WORKING FOR

We’ve got a fast-paced environment but with a distinctly friendly and informal feel around our offices.

We know that you can do great work without the suits. We believe in making a difference, teamwork and putting the customer first in everything that we do. It’s an approach that’s allowed us to keep delivering award winning products and services for over 22 years

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With perks, progression, learning and wellbeing initiatives all built into our business, we care about making sure you’re as happy in work, as you are out of it.

WHAT WILL YOU BE DOING?

Key responsibilities and accountabilities:

• Dealing mainly with Commercial accounts
• Administration duties for mid-term adjustments, renewals and new business files
• Preparing proposal forms and checklists for renewals
• Process all paperwork in accordance with Club Insure procedures and service standards
• Keeping abreast of market conditions and developments
• Handling and responding to requests quickly, efficiently and accurately
• Produce and issue policy documentation
• Building up detailed knowledge about the company’s products
• Treat customers fairly at all times having assessed their specific needs
• Understanding and maintaining a good working knowledge of the rules and compliance procedures of the FCA
• Ensure that you conduct yourself in accordance with FCA rules and guidelines as issued by the company

Key Performance Indicators:

• Quality of advice/Product knowledge.
• Compliance with Club Insure & NDML Ltd procedures.
• Complaints & Complaint procedure.
• Innovation/problem solving.
• Quality of Client Files/Computer Records.
• Clarity of Paperwork/Completed Paperwork.
• Queries from Customers & Internal staff.
• Maintenance of Company Service Standards.

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

• Attend and be punctual for all induction sessions.
• Attend and be punctual for all lessons
• Complete all required assignments by the required timeline.
• Build up your portfolio of evidence on-going during your apprenticeship programme.
• Access support from your tutor/assessor
• Access support from your manager with regards to any evidence requirements or support as and when required
• Attend all work-based training/support sessions

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.

WHY WORK FOR US

Why not?!

We are ambitious and tenacious with an ambition to be the number 1 Independent Insurance Broker in the UK.

And there is only one thing we love as much as our clients and that’s our colleagues!

To make sure you feel the love you can expect to enjoy access to Professional development, Wellbeing benefits, Healthcare Cash plans, Discounts across a broad range of retail outlets, Summer Barbeque, Annual Romero Awards (posh do!) free parking as well as working with some pretty great people.

Sounds brilliant, doesn’t’ it?

• Excellent telephone manner, strong verbal communication skills
• Excellent written communications skills A can-do attitude
• Pay attention to detail when recording information in our system
• Self-motivation and management
• Committed, thorough and accurate worker
• Organisational and time management skills are essential as well as a client focused approach
• Ability to communicate and present at all levels of the organisation
• Ability to work under pressure
• Ability to ask questions if unsure

• An enthusiastic individual
• Flexible approach to work, willing to go the extra mile to get the job done

• Must be punctual as well as having a good attendance record

• Ability to work on own initiative, when required
• Ability to work effectively as both part of a team and as an individual,
• Respond positively to the demands of a varied workload.
• Friendly and approachable.
• Commitment to undertake continued training and development.

• Grade C/4 or above in Maths and English is required or equivalent Key/Functional Skill in these subjects

• An IT qualification would be an advantage

• Excellent Salary & Bonus Structure
• Full training will be provided during your apprenticeship.
• There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
• Progression

• The company is located near the Leeds/Bradford airport.
• Please check time it will take you to travel as well as cost

Overview of Customer Service Apprenticeship Standard

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.

The standard covers the following:

Knowledge

Knowing your customers

Understanding the organisation

Meeting regulations and legislation

Systems and resources

Your role and responsibility

Customer experience

Product and service knowledge

Skills

Interpersonal skills

Communication

Influencing skills

Personal organisation

Dealing with customer conflict and challenge

Behaviours / Attitude

Developing self

Being open to feedback

Team working

Equality – treating all customers as individuals

Presentation – dress code, professional language

“Right first time”

You will complete an End Point Assessment this will involve the following:

Showcase/Portfolio

Interview

Practical Observation

Professional Discussion

Functional Skills: Level 1 and then L2 in Maths and English (Exemptions may apply if Grade A - C GCSE, Functional/Key Skills Level 1 or 2 has been achieved.

You are given one day per week as time off to study; you will attend classes via Teams and complete work for your apprenticeship. The study day is a Wednesday.