IT Workshop Technician

Salary up to £20,000 per annum

Closing Date for this application is 29/07/2021
If this position receives high volumes of applications we reserve the right to close this advert earlier than stated, so please apply early to avoid disappointment.

About us.

Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands.

We’re reimagining retail and believe the higher the risk, the greater the reward. We’ve never been afraid to push forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re not sitting back – there’s no room for hesitation.

Finding the fearless.

To stay ambitious, we need an IT Workshop Technician who will embrace our heritage as we look to elevate our future. We’re looking for candidates who see the possible in impossible; those who are open-minded and humble, not afraid to take a risk if it’s the best option for our business. Our people are passionate about the business and their area of expertise – whether that’s luxury fashion buying or sportswear analytics.

The opportunity.

An excellent opportunity exists for the right candidate to join our enthusiastic and dedicated IT Workshop team, providing a service to a wide variety of end users consisting of retail branch, warehouse and Head Office personal as well as home and remote users.

The IT Workshop currently consists of 10 full time technicians and 3 apprentice students, and is a diverse, flexible, professional team working in a fast-paced environment.

The experience will give the successful applicant a wide range of IT skills which can be used to progress within the team or to other areas of the IT department.

The responsibility.
As part of this opportunity, you will be providing a service to a wide variety of end users The role will include:

• Repairing and maintaining a variety of IT systems, including desktop computers, laptops and tablet hardware, printers, EPOS terminals and related hardware and handheld scanners to name a few
• Configuration of Cisco networking equipment, EPOS Till systems, Handheld devices and Printers
• Processing returns, recycling equipment
• Doing repairs and new installations
• Completing stock inventory and asset management
• Using Halo to manage workload/tickets as well as responding to phone requests
• Researching new technologies and carrying out new installations throughout the Warehouse, Head Office and remote sites
• Store rollouts and acquisitions

The privilege.

An opportunity like this at Frasers Group is for the fearless.

The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles - you will:

• Think without limits and take the team with you

You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business.

• Own it and back it

You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction.

• Not hesitate and act with purpose

You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.

• Be commercial and customer-focused.

You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.

The person.

Desirable experience and skills

• Intelligent and confident individual with a strong interest in computing
• Able to work well within a team and without direct supervision
• Strong organizational skills
• Diligent and meticulous with attention to detail
• Excellent communication skills, both written and oral
• Good knowledge of Microsoft Office
• Experience with IT Hardware
• 12 months + experience in an IT Hardware role
• CompTIA, Cisco or Microsoft Qualifications
• Ability to work under pressure and to a strict deadline

We offer further training and learning for anyone who wishes to progress and attain industry recognized certifications such as Dell Hardware Technician and the ability to learn other qualifications from Cisco, Microsoft and even CompTIA.

There will be a requirement for shift work and some weekend cover (approximately one in eight weekends). Your working day will be 9 hours and working one of 2 shifts, 0700-1600 or 0900-1800 where weekends its 0800-1700.