IT Team Leader

Job content

To support rapid growth we are looking to recruit an IT Team Leader to join our team.

The successful applicant will be expected to take ownership of projects from start to finish.

We require the applicant to have the ability to work flexibly, at times this may require out of hours support.

Typical tasks include:

• Analysis and improvement of our bespoke in-house systems
• ERP using Microsoft Dynamics NAV
• Designing and implementing a wide variety of IT systems to meet the requirements of the business
• Providing front-line IT support to the business and acting as an escalation point for help desk tickets
• Working with an in-house team of software developers on our Magento based systems
• Ensure effective day-to-day running and operations of the System Administration team
• Ensuring help desk tickets are prioritized inline with the business needs and dealt with in a timely manner
• Support IT Manager and IT Director as required.
• Support IT projects with the installation of software, hardware and associated peripherals
• Assist in the production and upkeep of all technical documentation in line with company standards.

Key responsibilities:

• Perform upgrades to key infrastructure platforms on a regular basis.
• Incident resolution associated with any maintenance activity.
• Ensure communications are sent to the business regarding all scheduled maintenance.
• Follow change management process required for all scheduled maintenance.
• Technical end user guides.
• Manage and prioritize escalations from the service desk and ensure targeted SLA’s are met.
• Act as a point of escalation within the team for all technical issues.
• Adhere to IT Policies and Procedures
• Provide support on all PC and server hardware, PC applications, operating systems (desktop and network), external interfaces, telephony and mail systems.
• Facilitate the development of IT colleagues. Pass on relevant knowledge to the rest of the team to enhance their effectiveness to the business and to ensure a positive team spirit prevails among the IT Department.
• Recording and tracking project issues and escalations.
• Working closely with users to support the implementation.
• Supporting communications with key stakeholders.

Technical skills required:

• Previous experience in IT support – min 3 years
• Worked in a 2nd/3rd line technical role looking to move into IT Management, whilst still remaining hands on and a point of escalation for the support engineers
• Ability to produce clear, concise and accurate documentation and job notes.
• Windows Server administration, build and maintenance.
• Strong understanding and working knowledge of Active Directory, group policies, domain controllers.
• Good knowledge of Routers, Firewalls, Switches, VPN devices, wireless and other networking technologies, including TCP/IP, DNS & DHCP.
• Good understanding of AV technologies and experience of their administration.
• Strong understanding of backups and restoration methods.
• The ability to articulate at a technical level appropriate to the circumstances – e.g. for users with varying levels of IT knowledge & competence.
• Natural interest in IT with a desire to stay abreast of new technologies.

Desired but not essential experience:

• Ubiquiti Unifi Networking & Video
• SQL server / MySQL
• Linux
• FreePBX

Job Types: Full-time, Permanent

Salary: Up to £40,000.00 per year

Benefits:

• Company pension
• Employee discount
• On-site parking

Experience:

• IT support: 5 years (preferred)

Work remotely:

• No