IT Support Technician

Our Commercial family is growing. If you are a looking for that game-changing opportunity to add real purpose and positivity to your career, we want to hear from you.

We have a vacancy based at an education Managed Service client in Wellington, Somerset for an IT Support Technician.

So what do you need to do?

We need you to provide support to all stakeholders (teaching and support staff, students and visitors), provide overlay support to partner sites and support the day‐to‐day running of the school’s ICT systems

You will:

• Provide day-to-day support of the school’s ICT resources ensuring that there is adequate provision to meet the needs of the staff and students.
• Assist the Network Manager with business as usual projects and to take a role in resolving infrastructure related issues.
• Provide support to the client’s core infrastructure, services and data within defined SLAs to ensure a continuity of service to all users including fault diagnosis, resolution and escalation.
• Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software.
• Support school events and activities, ensuring that IT and AV are available for use when required.

You have got:

• A good logical approach to problem solving, excellent communication and stakeholder management skills with an ability to handle administration tasks with accuracy and have a willingness to learn new skills.
• Broad experience of supporting an IT infrastructure with particular emphasis on end user devices, support within an educational environment.
• Excellent troubleshooting and diagnostic skills.
• A working knowledge of/or passion to learn Microsoft Windows operating systems, VMWare, desktop applications and associated hardware such as laptops, desktops, printers and peripherals.
• Experience of working within a structured IT support/helpdesk environment.
• An ability to communicate with multiple audiences at various levels: SLT, teachers, support staff and students.
• The capability of managing multiple work streams simultaneously so strong time management skills is a must.

Experience or knowledge of the following key technologies:

• Desktop operating systems e.g. Windows 10 and Mac OSX
• Windows Server 2016 & 2019
• Client hardware support (desktop, laptops and tablets)
• Microsoft Office 365 and desktop office suite
• Active Directory, Group Policy
• Networking – DHCP, DNS, TCP/IP, VLANs, switching, firewall, wireless, WAN
• Virtual server backup technologies such as Veeam
• Mobile device management - Ligthspeed and InTune
• Audio & Visual equipment, interactive screens, whiteboards and projectors
• Anti-virus technologies

It would also be beneficial to have experience of:

• VMware vSpherevCenter
• Storage technologies e.g. SAN and NAS
• Web, e-mail security and child safeguarding
• Educational MIS systems (SIMS, Schoolbase, iSams etc).
• Teaching and learning applications and hardware

Who will you be working with?

You will be joining one of the biggest and best – we’re confident enough to say it – teams in the business: Our Managed IT team.

From the moment you join the tribe, you will be supported by a team full of friendly colleagues who inspire one another to be the best version of themselves each and every day.

We love people who want to flourish in a flat structure where no idea is too big or small, and who relish working together in a collaborative way bouncing ideas off each other.

In return you can expect:

• A competitive salary of up to £25,500, dependant on experience
• Generous holiday allowance of 25 days plus bank holidays, increasing to 29 days with length of service
• Lunch provided when working on the customer site (term time only)
• A life assurance scheme. It’s not a topic we like to think too much about, but we feel it’s important to offer protection for our employees and their families. If the worst possible thing happens, our scheme offers a payment equivalent to four times your annual salary
• Access to free and convenient Help@Hand Wellbeing programme, including an online GP service
• Access to free confidential support through our Employee Assistance programme
• A chance to earn extra money if we hire your friends or family with our employee referral programme
• A chance to join initiatives that help our planet. Sustainability is at the heart of everything we do and as such we have a number of initiatives to help you play your part; including a company contributory carbon offsetting scheme, an electric vehicle purchase scheme and electric car charging points at Commercial House, Cheltenham.
• Looking for a little extra? You get a paid day off for doing charity or volunteering work and you might even get a treat on your birthday and work anniversary
• Regular 1-2-1 meetings and development reviews to help you reach your full potential while feeling truly valued and appreciated for the work that you do
• A vibrant staff community with fun perks and corporate social responsibility events
• Other benefits such as cycle to work scheme, pension contributions, flexi-time scheme, and more

Why would you choose to work with us?

• Commercial is a family-run business bursting with passionate, creative and friendly people.
• We hire people with real passion, whose positivity and enthusiasm motivate and inspire those around them.
• We also actively invest in our employees; it’s so important to us that our people can thrive in our environment and can make the most of the support we offer to all of our teams.
• Established in 1991, we have become the largest independently-owned business services group in the UK, comprising of eight divisions; Managed IT, Managed Print Services, Office Supplies, Smart Technology, Technology, Interiors, Facilities PPE, & Workwear and Print.
• We firmly believe we are the best in our industry. Our amazing teams have skill, ability and a can-do attitude that make it a great place to work
• We provide a positive, inclusive environment where our colleagues play an active part in the growth of our business.
• We offer a high-performing and supportive team environment where talented people can really grow and be proud of their contribution to the important work that we do.
• Our award-winning environmental, ethical and social initiatives also catapult us ahead of our competitors. Sustainability and social value aren’t just part of our business, they are at the heart of it.

Does this sound intriguing? If you would like to be a part of this exciting journey, then we would love to hear from you!

Diversity & Inclusion

We understand that applying for a new job can be daunting. At Commercial, we strive to be the best. To do that we need to hire the best people.

For that very reason, we welcome applications from any candidate that meets the selection criteria above, regardless of gender, race, sexual orientation and disability.

We are an Equal Opportunities employer and we are committed to the Disability Confident employer’s scheme. We will review your application based solely on your skills, experience and potential.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs).

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If this role doesn’t quite tick all your boxes, why not have a look at our other current vacancies on our careers page here: https://careers.commercial.co.uk/. You can also view our Job Applicant Privacy notice there too.