IT Support Technician

The role

The IT Support Team has a vacancy for a fixed term IT Support Technician.

You will report to a FITS Team Manager or designated deputy and will be responsible for providing first and second line technical support to the University. This may include liaising with colleagues in other teams within IT Services as well as other divisions of Professional Services.

The role will be based in a FITS Team providing support to the Faculties of Arts; and Social Sciences and Law; and the Professional Services Divisions

The areas of support are spread across multiple buildings and there is an expectation you will be working flexibly across all University locations. Over time you may be asked to work permanently or temporarily within other teams in the Support Group.

What will you be doing?

As an IT Support Technician, you will need to:

• Perform hardware/software fault diagnosis and resolution.
• Place orders and liaise with suppliers.
• Coordinate equipment moves.
• Build new devices (primarily Windows, but some Mac and Linux exposure would be a benefit).
• Liaise with more senior members of the team and other teams within IT Services.
• Be responsible for lifecycle management of devices in the assigned areas, including:
• Arranging orders for new devices
• Redeployment of devices
• Coordinating equipment disposal via standard processes.
• Develop and maintain technical documentation as used by members of the FITS, the Service Desk and 3rd Line Support teams.
• Be an advocate for user needs, whilst being prepared to constructively challenge requests which counter existing IT Services policy.
• Liaise with the relationship management team as and where necessary.
• Maintain a culture of continuous improvement to enhance service delivery within the team.
• Work with the other IT teams to ensure services are delivered consistently across all areas of the Support group, developing policy and standard processes as and when necessary.
  
  

You should apply if

You are a highly motivated and experienced first line desktop support technician/engineer. Well versed in Incident Management, with excellent Customer Management skills and comfortable handling multiple Service Request simultaneously. You should have very good problem-solving skills with experience of supporting a mixture of Hardware and Software vendors and platforms (e.g. Dell, Apple, Windows, macOS and many applications).

Additional information

Contract type: Fixed term until 30/11/2021

Work pattern: Part-time

Grade: G

School/Unit: IT Support

This advert will close at 23:59 GMT on 01/08/2021

It is anticipated that interviews will be held shortly after the closing date

For any informal enquiries please contact Geoff Rickard; geoff.rickard@bristol.ac.uk

We welcome applications from all members of our community and are particularly encouraging those from diverse groups, such as members of the LGBT+ and BAME communities, to join us.

Available documents

• Further Particulars (IT Support).pdf
• SUPP107372 IT Support Technician JD.pdf