IT Support Technician

Job content

Full-time IT Support Technician.

You will ideally be a recent graduate and must demonstrate a clear understanding of the IT support function and preferably have studied an IT related subject in further education, or have experience working in the IT support industry. You will be interacting with users directly so it’s essential to have good communication skills.

A professional, methodical and organised approach is essential to the work which is often demanding and time-sensitive.

The primary responsibilities will be as follows:

• Act as first point of contact for IT enquiries and requests from internal staff
• Offering 1st & 2nd line support to all sites and users remotely, over the phone and deskside. Some travel between sites in Somerset and South Wales
• Deploying Windows endpoints to standardised builds
• Undertaking software installations and upgrades
• Maintaining IT asset registry, system documentation & helpdesk systems
• Implement a firm but positive, helpful, and proactive approach to system support and change management
• Providing support to the Head of Group IT where necessary, during upgrades/projects etc.
• Out of hours work in line with maintenance requirements

Required Skills:

• Network troubleshooting
• Good working knowledge of Windows Server Administration Tools
• Good working knowledge of Microsoft Office
• Day to day Active Directory & Microsoft 365 Administration
• Knowledge of Mobile Device Management
• Full clean driving licence

Benefits:

• Excellent salary
• Hours 08:00 to 17:30 Monday – Friday (flexibility req’d)
• Holidays 20 days plus statutory bank holidays
• Pension
• Free Parking
• Easy access from M5
• Progressive organisation

Job Types: Full-time, Permanent

Salary: £20,000.00-£30,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• IT Support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: One location