IT Support Technician Apprentice

☞ MK College

View: 102

Update day: 11-05-2024

Location: Milton Keynes South East

Category: Information Technology

Industry:

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Job content

Opportunity information

Salary £14000 per year
Duration 18 months
Advert closing date 23/12/2023

Description

Due to continued growth, AZTech is currently expanding the team and recruiting for a Support Desk Apprentice to join the Support Desk Team based in Milton Keynes.

Key Responsibilities: Typical roles and responsibilities include (but are not limited to):
  • Provide Service Desk Support to clients via live chat, email, and telephone
  • Log and update key information on the Company’s incident management system
  • Work towards resolution on all support calls, escalating to second line support where needed
  • Work within company Service Level Agreements
  • Create support documentation for clients
  • Liaise with third parties and customers to ensure service levels are met.
Company Benefits:
  • Excellent training/development opportunities
  • Perk Box - Hundreds of different perks delivered to your mailbox weekly
  • Paid for Company nights out
  • Discounted Gym Membership
  • Paid Technical Training Subscription
  • Excellent training/development opportunities
  • Perkbox - Hundreds of different perks are delivered to your mailbox weekly.
  • Paid for Company nights out.
  • Company Pension Scheme (Over 22’s)
  • Discounted Gym Membership
Desired skills and attributes:
  • Must include GCSEs, A Levels, or other relevant education, relevant experience, and/or aptitude tests with a focus on functional maths.
  • A keen interest in IT.
  • Good Problem-Solving skills
  • Someone who can work individually and as part of a team
  • Good customer service skills and telephone manner
  • Good written communication skills
  • Good work ethic
  • A positive attitude and have a willingness to learn
  • Previous customer service experience.
Please note:
We reserve the right to close this advertisement early if we receive a high volume of suitable applications. We advise you to submit your applications early to prevent disappointment.

Entry requirements

Five GCSE’s at Grade 4(C) or above including English and Maths or equivalent.

Training to be provided

Information Communications Technician L3.

Your learning will take place at the South Central Institute of Technology, which offers benefits such as:
  • Quality teaching and support.
  • Project-based learning, co-delivered by employers.
  • State-of-the-art facilities with plenty of tech equipment available.
Things to consider

Skills required

Array

Future prospects

Please note: The start date may be discussed after the candidate is offered a position.

Hours per week 37.5
Working week Shift Pattern: 08:30 to 17:00
Apprenticeship standard Information communications technician (Level 3)

Milton Keynes, Buckinghamshire, England, MK14 6PH
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Deadline: 25-06-2024

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