IT Support Specialist

Bio-Techne is a leading supplier of life science products to the research industry. The company is growing at a fast pace both organically and through acquisitions. The European headquarters is based in Abingdon, has a distribution centre in Langley UK and Dublin, and a manufacturing facility in Bristol. There are subsidiaries in France, Germany, Switzerland, Italy, Spain, Poland, Hungary, and Czech Republic, with further manufacturing sites across the USA.

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Position Summary:

The EMEA IT team currently work as group to provide support to some 300 staff within the EMEA region and closely interact with Bio-Techne IT staff in other regions such as North America and APAC.

This is an entry level IT support role which will assist with the day-to-day support of users, systems and infrastructure and help in growing our IT services portfolio both locally and at corporate level. This is to ensure IT meets all business requirements.

Key Responsibilities:

• 1st & 2nd line user support and administration
• Assist in roll out of new hardware/software from procurement through to delivery
• Manage user onboarding/offboarding requirements.
• ITSM Incident ticket management
• General Network/Infrastructure Support
• Assist were necessary with any IT led corporate initiatives

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Education and Experience:

Essential:

• 6 months experience and understanding of IT user/infrastructure environment.

Desirable:

• Windows 10
• Active Directory/Group Policy
• Office365
• Networking – TCP/IP
• Windows 2016 Servers
• French, German or Spanish language skills would be an advantage.
• Driving License would be a benefit as there may be a requirement to work from an alternative UK site.

Why Join Bio-Techne:

• We offer competitive salaries along with medical and dental plans for you.
• We invest in our employees’ financial futures through pension scheme.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.