IT Support Manager

Company Profile

We are a UK-based training company seeking an experienced IT Support Manager.

The ideal candidate will be responsible for managing information technology support functions of our company including company network, cybersecurity and onboarding/offboarding of staff equipment, accounts etc.

It is an excellent opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company.

Key Responsibilities:

• Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely and efficient manner.

• Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.).
• Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems.
• Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment.
• Manage devices through MDM.
• Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions.
• Document and maintain accurate records of IT issues and their resolutions.
• Work closely with the team and other departments to troubleshoot and resolve IT-related issues.
• Ensuring that support tickets are completed promptly and documented correctly.

Skills and Qualifications:

• Proven experience in IT support, especially network and system administration.
• Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs.
• Experience with mobile device management (MDM) and endpoint security.
• Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.).
• Experience working with a ticketing system.
• Excellent problem-solving skills.
• Strong communication skills and the ability to work effectively in a team.
• Experience in asset management.
• Skills in using terminals and scripting (PowerShell/Command Prompt/Bash…) is desirable but not required.

Overview of The Role

Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1-hour lunch break.Role to be based at their York Head Office.

Trips to their Slough and Livingston branches will also be required to ensure that systems are up-to-date and in good working order.

Holiday entitlement is 22 days plus bank holidays – this increases to 25 days after 3 years service. Manager roles are 25 days plus bank holidays.

Tagged as: IT Support, management, training