IT Support

PLEASE NOTE: Applicants must be able to reliably commute to Harrogate, North Yorkshire.

Job Type: Full-Time

Working hours: Monday to Friday, 9am-6pm.

Who we are & what we do - IT Support:

Techbuyer is a leading provider of refurbished server, storage, and networking equipment. We’re one of the fastest growing firms in our sector and have 16 years of success behind us, revenues of £70 million, and locations in the US, Australia, New Zealand, France, Germany, Canada, with our head office here in Harrogate. We now employ over 330 people worldwide and we’re committed to providing you with a lively, industrious, and knowledgeable environment in which you can progress and succeed!

Due to our operational expansion, we now have an opportunity for an IT Support Technician to join our team.

Previous experience would be advantageous but not necessary, we are looking for someone with the aptitude and attitude above all else.

This role is primarily helpdesk support based with a good blend of face to face support in the UK and remote support with colleagues in other regions of the world.

We pride ourselves on being different than the average IT Team, although the primary responsibilities of this role are similar to first line support we welcome a breadth of interest and actively encourage involvement outside of the typically rigid IT Support roles.

Benefits - IT Support:

• Competitive Salary
• Private Healthcare & Dental
• Pension
• Complimentary Flu Vac and Eye Tests
• Cycle to Work Scheme
• Tech Scheme
• Life and Critical Illness Insurance
• Regular Social Events
• Structured Induction Programme

Role Responsibilities - IT Support:

• Maintaining good relationships with colleagues and managers
• Triage calls, emails and submitted tickets
• Escalating 1st line internal IT tickets to 2nd/3rd line IT Support members
• Ensuring all incident and request SLAs are met
• Resolving issues on Windows 10 desktops and laptops including physical rebuilds and repairs
• Add and maintain articles in our knowledge base
• MS Office application management
• MS Exchange system management such as mailboxes and groups
• Supporting branch office equipment remotely
• Commissioning and decommissioning of desktops and laptops

Essential Role Requirements - IT Support:

• Enthusiasm and interest for IT and learning IT support
• Excellent written and verbal communication skills – being able to chat away confidently to your colleagues and other professionals (of varying technical expertise) is a necessity
• Excellent listening and questioning skills
• A strong desire to deliver the best IT support
• Capable of working proactively and carrying out day-to-day role with limited supervision
• Ability to quickly determine the most efficient resolution or first line workaround/troubleshooting advice to internal customers
• Working within the ITIL Framework

The Legal bits:

We are committed to promoting equal opportunities in employment. All job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

By submitting your CV, you give Techbuyer permission to share your CV and information with any relevant employee in our internal hiring process. Your CV and any notes made will be confidentially disposed of once a hiring decision has been made.

All applicants selected for this position will need to pass reference and security checks to qualify for employment with Techbuyer.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment agencies and we’re not looking to add to our PSL.

We do not accept unsolicited agency CV’s sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV’s.