IT Support

Job content

Kinetic Law: A fantastic opportunity has arisen for an IT Support person to join us at this pivotal point. The right candidates will have the opportunity to work across a broad range of work types.

We pride ourselves on our client care and consistently achieve a score of over 9 out of 10 on Trust Pilot. We are committed to equality and diversity and welcome applications from all sections of the community, and we are committed to the development of our people.

Description/Key Task:

• Being the main contact for employees requesting support
• Providing technical support
• Following company guidelines and procedures when dealing with support requests
• maintaining company’s IT systems, including both hardware and software
• Setting up new user profiles
• Processing employee departure
• Configuring hardware
• Working within a team to ensure optimal efficiency
• Keeping notes and staying up to date regarding cybersecurity
• Providing guidance and advice in regard to using company IT systems
• Supporting the company and team in broader projects, for example, office moves

• Review and improve the Proclaim case management system and recommend improvements where necessary

• Work with various departments, to train and upskill both new starters and existing staff

• Monitor and report back to the Director of any persistent non-compliance

• Generate and run weekly and monthly reports and stats

• Provide manual and practical support where needed

• Assist with general IT administration and queries, as necessary

• Dealing with both software and hardware issues, you would be expected to deal with problems in an efficient, organised manner and log details on our support platform as you go.

· You would also be expected to maintain our systems, including daily check-ups and configuration of both hardware and software.

Skills:

• Previous experience working with the Proclaim Case Management system desirable

• Ability to train others in the use of computerised systems.

• Eye for detail and excellent organisational skills

• An ability to prioritise tasks and deal with urgent tasks as required.

• Excellent written and verbal communication skills

• Demonstrable skills in providing IT support and problem-solving
• Previous experience as an IT Technician, ideally within an office environment
• Working within Windows OS family environment, including Windows 10 Professional and Windows Server
• Solving problems with Office 365
• Printer management and setup

• Excellent MS Excel skills,

• Tableau/MS Power BI skills-Desirable.

• Excellent Data Analysis skills

The right candidate will have an opportunity to work in an environment that offers satisfying challenges and multiple paths of career development. If you have the relevant experience and abilities, this will be an excellent opportunity for you to progress your career by joining a forward thinking and expanding Law Firm.

Job Type: Full-time

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)