IT Support Engineer

Job content

Who we are:
As a recognised pioneer and market leader in machine learning voice engineering, Speechmatics enables companies to build applications that detect and transcribe voice in any context in real-time. Its neural networks consider acoustics, languages, dialects, multiple speakers, punctuation, capitalisation, context and implicit meanings. This has enabled us to build the most accurate and inclusive speech-to-text engine available.
Speechmatics is a rapidly growing, global company with offices in the UK, US, India and Czech Republic. With ambitious growth plans comes great opportunities that are exciting and progressive. You will be working with some of the smartest minds in the industry, working on cutting-edge projects and deploying the latest techniques to disrupt the market.
If this is a mission you want to contribute to in a passionate way, then we want to hear from you.

The Role
We are on the look-out for an experienced IT Support Engineer to join our team and deal with escalations. This position is responsible for dedicated escalation support and troubleshooting. You must be comfortable working in a Microsoft Server, Exchange, VMware and medium size business IT environment.
What you’ll be doing:

• Be the primary contact for logging support incidents and requests from end users, keeping users up to date with incident progress and upholding the highest standard of professional service.
• Creating and supporting domain and Office365 accounts and services.
• Support of mobile devices with Microsoft Intune.
• Imaging desktop and laptop machines.
• Planning and undertaking scheduled maintenance upgrades and security patching.
• Administering and troubleshooting Office365 technologies inc. SharePoint and OneDrive.
• Supporting Mimecast email security systems.

Who we are looking for:

• Good communication skills and potential to learn new technologies
• Office 365 (highly desirable) - security, user & tenant management, DNS, troubleshooting, group membership etc.
• Networking experience TCP/IP, DNS, DHCP - Cisco Desirable
• Exchange 2013, Office 365
• VMware and HyperV virtualization
• Experience working with Microsoft Teams

At Speechmatics, our mission has always been to ’Understand Every Voice’. We believe that recruiting talent with diverse experiences, perspectives and backgrounds encourages people to think differently and be more creative.
We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, veteran status, or pregnancy and maternity status; so please be yourself!
For more information on us, please visit our website and follow Speechmatics on our social channels via Twitter, Facebook, LinkedIn, and YouTube.
We rely on legitimate interest as a legal basis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

Job Type: Full-time