IT Support Engineer

We are on the look out for a bright and enthusiastic IT Support Engineer to join our small but rapidly growing UK team. You will get to manage the IT provision across the business both from a hardware and software perspective. In addition to this you will be responsible for key projects including overseeing IT migration projects, identifying suitable software solutions for complex business requirements and ensuring our data is securely held and backed up. This is a fast paced and hands on role with excellent scope for progression.

About Us

We are the world’s first tattoo removal consumer brand, living at the intersection of step-change technology, personalised healthcare and body empowerment. A mission lead business our aim is to change the perception that a tattoo is always “for life”.

After almost a decade in stealth mode where we have been commercialising our innovative, world-class solution for tattoo removal, we are now embarking on a period of significant global growth to take this proprietary medical technology to market with a growing portfolio of premium studios.

Our intention is to disrupt a $billion industry through game changing technology, an unrivalled consumer experience and by hiring the very best talent across our R&D, commercial and studio teams.

We are an entrepreneurial and dedicated team who play to win. The pace is fast, and our expectations are high, so we are looking to hire amazing people who will challenge the status quo and want to be a part of the next exciting stage in our journey.

What you will be doing:

• Manage migration project from Google Suite to Office 365
• Employee tech deployment as well as account set-up, device management and training to ensure a smooth onboarding primarily in a remote capacity
• Working with the offshore team to ensure data security between systems and providers
• Manage data security ensuring company data is securely held and backed up
• Manage data flows and data quality between systems
• Investigate new and more suitable systems to ensure Naama is able to scale, at pace globally
• General systems support including laptop builds, printers and mobile phones
• Securing networks and advising users on best practices
• Oversee phone systems, in studio cameras and all other hardware across the business.
• Office 365 email, Teams and SharePoint Administration
• Manage end-to-end IT set-up for new studios and global roll-out

What you will need:

• Experience with a diverse portfolio of IT systems including Google Workspace and extensive Microsoft 365
• Previous experience managing internal, IT migration projects
• Apple mac and Windows 10 desktop support experience
• Good knowledge of administering cloud technologies
• Technical degree or equivalent vocational qualification.
• A can do, helpful and supportive attitude with the ability to work in a fast paced, startup environment
• Curious nature with the want to explore new and improved solutions to complex IT challenges
• 2+ years relevant experience within a startup environment

What’s in it for you:

• A flexible approach to remote working however due to the nature of the role you will need to be able to easily get into Central London at least on a weekly basis.
• Excellent scope to build a career in and time manage a team as the business scales
• Autonomy - you will have trust to make key business decisions
• A no ego’s environment
• Work with a genuine game changing business with unique proprietary technology that will change the global tattoo removal landscape