IT Support Engineer

☞ NSC Global

View: 111

Update day: 07-05-2024

Location: Oxford South East

Category: IT - Hardware / Networking IT - Software Information Technology

Industry: Information Technology

Job type: Full-time, Permanent

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Job content

Overview:
Maintain, analyse, troubleshoot, and repair complex computer systems, hardware and computer peripherals for VIP end users. Provide timely resolution for high level escalated requests.
Nsc (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nsc is a private company that has delivered tailored solutions to 50 of the world’s leading multinational enterprises, outsourcers and service providers for the past 22 years.
Responsibilities:
  • Resolve escalated issues from other IT Engineers and provide ongoing guidance support to junior team members
  • Monitor incident reports and implement ongoing process improvements to ensure SLA’s and guidelines are met
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution
  • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
Qualifications:
  • 4+ years of providing onsite Level II IT Engineering support
  • Understand / experience of working with Dell Desktop / Laptop, HP Desktop / Laptop / Printer, Lenovo Desktop / Laptop, Lexmark Printer, IBM Printer
  • Speak, read, and write fluent English
  • Must have current Driver’s license
  • Must pass pre employment DBS check
  • Complete routine tasks pertaining to computer hardware, software or operating system support
  • Valid Driver’s licence
  • Ability to pass in county security clearance (DBS, Police clearance check etc.)
  • Shift work and Standby (as 24/7 service is offered) at selected sites, will be on a rotational basis with other team members in location.
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Deadline: 21-06-2024

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