IT Support Engineer

Job content

A fantastic opportunity has arisen working for my client who are based in Daventry, they are a Manufacturing business who are looking for an IT Support Engineer to join their business on a permanent basis.

You will be delivering comprehensive 1st and 2nd line IT support to a growing SME with a user base of 60+, emphasising adherence to best practices and a commitment to excellent customer service.

Responsibilities:

• Act as the initial point of contact for 1st line IT support, addressing general inquiries and issues promptly.
• Manage overall IT systems operations, including installation, configuration, and maintenance of systems and services.
• Diagnose and troubleshoot software and hardware problems, ensuring timely resolution.
• Replace or repair damaged computer and network components as needed.
• Uphold the security of client and server computers through the implementation of security and maintenance systems.
• Provide support to staff in utilising IT services and systems, fostering positive professional relationships.
• Work under the guidance of the IT Manager and utilise IT service desk software for efficient operations.
• Collaborate with existing and potential vendors to coordinate service delivery within SLAs/Contracts.
• Regularly update and maintain technical documentation, including annual inventory checks.
• Conduct testing of new hardware and software solutions before full-scale deployment.
• Deliver training to users on the operation of IT systems and software as necessary.

Skills:

• The IT infrastructure primarily relies on PC-based systems running Windows 10 within an Azure/AD hybrid framework.
• Responsibilities extend to managing Hyper-V based servers in a mixed cloud/site environment, supporting both portable and fixed workstations.
• Additionally, provide support for VoIP telecoms, mobile devices, and printers.
• Given the diverse user base spanning in-house and mobile individuals across the UK and beyond, proficiency in remote systems and telecoms is crucial.

If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.

Job Type: Full-time

Salary: £30,000.00-£32,000.00 per year

Benefits:

• Company pension
• Private medical insurance
• Work from home

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person

Reference ID: Virid - Support