IT Support Engineer

☞ Avoira Limited

View: 101

Update day: 25-05-2024

Location: Warrington North West

Category: Information Technology

Industry:

Job type: Full-time, Permanent

Salary: £29,000 - £32,000 a year

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Job content

Job Title:IT Support Engineer

Salary:£29,000 - £32,000

Benefits: Pension | Medical Cash Plan | Life Assurance | Discounted Gym Membership and more

The IT Support Engineer is responsible for supporting customer and internal IT systems and providing technical support for customers.

Responsibilities:

Provide technical support in person, over the telephone and via remote support software in relation to desktop and software issues, ensuring users receive a prompt and esponsive service whilst making sure all stakeholders are kept fully up to date with their tickets.

  • Troubleshooting, diagnosing, and resolving hardware, software, and other system problems.
  • Basic network troubleshooting.
  • Installation of software in a Microsoft environment.
  • Conduct technical scopes when required.
  • Ensure Service Desk tickets are dealt with in line with the relevant SLAs and KPIs.
  • Ensure security “Best Practise” is adhered to.
  • Delivering support and technical expertise to end users face to face.
  • Investigate problems, according to impact, through to resolution or error identification.
  • Assist Project Manager / Network Manager on key projects.
  • Part of the on-call support phone rota.
  • Part of a client on-site floorwalking rota.

Skills & Experience

Essential:

  • Excellent communication skills via face to face, telephone and email.
  • Suitable experience in an IT Service Desk environment.
  • Ability to quickly learn new or unfamiliar technology and products.
  • Good all-round troubleshooting, fault finding and problem-solving capabilities.
  • Telecoms support experience, preferably VOIP.
  • Good understanding of router configuration / installation.
  • Good level of commercial awareness.
  • Minimum 3 years’ experience working in an IT Support role.
  • Experience in supporting Office 365 applications.
  • Dependable and flexible when necessary.
  • An understanding of Microsoft Server and Desktop technologies.
  • Practical knowledge of Active Directory, DHCP and DNS.
  • Installing software on the Microsoft platform.
  • Knowledge of LAN and wireless networks.
  • Hold SC clearance or be willing to be put through SC clearance.

Desirable:

  • Experience of working for an IT Managed Service Provider
  • Experience of Microsoft Azure.
  • Experience of Backup solutions.
  • Experience of virtualisation (virtual servers/desktops etc.)

Job Types: Full-time, Permanent

Salary: £29,000.00-£32,000.00 per year

Benefits:

  • Company pension
  • Gym membership

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Warrington, WA3 6GA: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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Deadline: 09-07-2024

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