IT Support Engineer (1st Line)

☞ Opteven Holdings UK Ltd

View: 102

Update day: 13-05-2024

Location: Thame South East

Category: Information Technology

Industry:

Job type: Full-time, Permanent

Salary: £20,000 - £24,000 a year

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Job content

The role of the IT Support Engineer is to provide first line technical support to resolve technical issues in a prompt and professional manner.

Main job missions:

  • Respond to end user software and hardware queries via email, phone or face to face. Where necessary escalate issues to the IT Support Engineer (2nd Line).
  • Deal with day-to-day administrative tasks such as password changes, toner replacement and other ad-hoc tasks.
  • Log and monitor tickets via the appropriate tool ensuring notes, progress and required actions have been input promptly and accurately.
  • Be a proactive member of the team and build good working relationships

Required qualifications for this role:

  • Good general standard of education, including a minimum of GCSE equivalent in Maths and English at Grade C or above.
  • Knowledge of Office 365 (Teams, Office etc)
  • Knowledge of Windows 10/11
  • Knowledge of Windows Server 2016/2019 Administration Backup Administration
  • Knowledge of routers, switches and customer LAN environments

Job Types: Full-time, Permanent

Salary: £20,000.00-£24,000.00 per year

Benefits:

  • Company pension
  • Free parking
  • On-site parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Thame, OX9 2AH: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (required)

Experience:

  • Technical support: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Location: In person

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Deadline: 27-06-2024

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