IT Support Analyst (Temporary)

☞ Piramal Pharma Solutions

View: 103

Update day: 01-06-2024

Location: Morpeth North East

Category: Pharmaceutical / Chemical / Biotech

Industry:

Job type: Full-time, Fixed term contract

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Job content

We are recruiting for an IT Support Analyst (temporary) in our IS Department at Piramal Pharma Solutions In Morpeth.

The role holder will be the primary point of contact between the IS Helpdesk and the rest of the IS department and the site internal customers with IS support needs. This will involve an understanding of customer needs and requirements and the ability to provide first level configuration problem solving support on standard PC packages.

Key Roles/Responsibilities:

Answer and log helpdesk calls, directing other analysts to respond on a priority basis.

Respond to the customer placing the helpdesk call by visiting and obtaining full details of the problem or request, resolve the issue if possible, but if not escalate issue to a specialist within the department back via the helpdesk.

Perform operational tasks as per operational task list such as server backups and disaster recovery testing, disk space usage, check for physical faults.

Support account administration for new, existing and exiting staff. This will include network and application specific authority using Active Directory and other tools.

Build and install PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards.

Provides advice and guidance to colleagues regarding incidents.

Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.

Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.

Ensure that work is carried out within agreed service levels and in accordance with department guidelines.

Essential Qualifications

  • Relevant Certifications such as Microsoft/Comptia and Cisco
  • Knowledge of Windows 10 and Windows Server products

Essential Experience

  • Excellent customer service in face-to-face, telephone or electronic interaction with clients.
  • Good language and communication skills
  • Problem-solving approach
  • Ability to work in a team
  • Ability to prioritise projects
  • Good understanding of computer support and troubleshooting

This temporary role will be for a minimum period of 3 months and comes with a competitive salary. We require someone who is immediately available to start or has short notice period.

Job Types: Full-time, Fixed term contract

Benefits:

  • Company pension
  • Cycle to work scheme
  • Flexitime
  • Free parking
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Wellness programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Morpeth, NE61 3YA: reliably commute or plan to relocate before starting work (required)
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Deadline: 16-07-2024

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