IT Support Analyst / Service Desk Analyst

Our client is looking to recruit a IT Support Analyst / Service Desk Analyst on an on-going contract basis.

As part of this role you will be responsible for:

• Working within a busy, fast paced environment,
• Working as the first point of contact for IT users across the business
• Logging IT issues via an online system including phone call, email request and online web chats
• Resolve or escalate to the relevant team for resolution

The successful candidate will have previous experience within a Customer Service role such as call centre, retail or customer facing based role or have experience on a IT Service Desk at a 1st line or 1st / 2nd line support level. You must have excellent customer service skills and an interest in IT.

We are looking for someone with a friendly and confident nature who perhaps has a keen interest in the IT sector, that is keen on building a career/progressing within an established organisation.

Experience with Windows 7 – 10, Active Directory, IT Hardware and MS Office knowledge would be ideal, along with the ability to learn new procedures quickly with training.

If you feel you have the relevant experience needed to undertake this role, please apply immediately.