IT Support Analyst

☞ NRG PLC

View: 106

Update day: 07-05-2024

Location: Newcastle-under-Lyme West Midlands Newcastle upon Tyne North East

Category: Telecommunications Information Technology

Industry: Information Technology

Job type: Permanent, full-time

Salary: £28,000 p.a

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Job description

An innovative financial planning company is looking for an IT Support Analyst to join their team.

You will provide 1st and 2nd line technical support to company users as well as providing technical support and maintenance to all supported IT business systems, hardware and applications.

There is a lot of freedom in this role to explore the best solutions for user issues, and in turn you will be encouraged to develop your technical skills by supporting some challenging and interesting products and technologies.

Fundamental to the role is the ability to offer exceptional customer service through excellent written, oral and organisational skills, whilst delivering accurate technical resolutions.

Key responsibilities:

  • Provision of quality 1st and 2nd line technical support to company users, in a heavily Microsoft 365 oriented environment
  • Accurate recording of issues and resolutions in our Helpdesk System
  • Accurate recording of hardware in our Asset Management System
  • Executing live changes to data and software in a controlled and authorised manner via approved change management procedures
  • Suggesting technical and process improvements to colleagues and Managers and implementing them as directed
  • Provide guidance to users on technical and/or business knowledge
  • Working with and establishing relationships with third party service providers to ensure full end-to-end service provision
  • Take responsibility and ownership of incidents and requests and escalating where required to senior technical colleagues or 3rd party IT partners
  • Demonstrable documentation skills (reports, policies, procedures, workflows) as required
  • Managing your own workload and time
  • Occasional remote work from our offices across the UK
  • Occasional travel across the UK where required

Company benefits include:

  • Company pension scheme
  • Occupational Sick Pay
  • Training and support towards industry recognised certifications
  • Cycle to work scheme

If you’d like to work for a company that has an exceptional client satisfaction score and a Defaqto 5-star rating, we’d love to hear from you. Send an application and a member of our tech team will be in touch.

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Deadline: 21-06-2024

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