IT Support Analyst

Role: IT Support Analyst

Location: Paddington, London, office-based

Employment status: Full-time, permanent

Reporting to:Head of People

Working week: Monday-Friday

About HyperJar:

We are a dynamic and growing fintech company, committed to delivering innovative financial solutions. Our team thrives on creativity, innovation, and dedication to excellence. Our award-winning app delivers smart tech that helps people to plan, partition, share and control their money like never before, and get access to exclusive, integrated rewards from the country’s best-loved brands.

HyperLayer, our partnership and licensing arm, provides digital wallet tech and data services globally to companies that want to offer spending services to their customers or employees.

About you:

As we continue to expand, we are looking for a talented and motivated IT Support Analyst to join our team. This is a pivotal role within our organisation, providing comprehensive IT support and playing a crucial part in our day-to-day operations.

As the sole IT Support Analyst in a busy organisation, you will be the backbone of our IT operations. This role demands a proactive, self-motivated individual who is eager to take on challenges and ensure everyone across the business gets the IT support they need.

You will be responsible for managing a wide range of IT support tasks, including first-line, second-line and third-line support. Your role will involve direct communication with all levels of the organisation, including the C-suite, requiring good communication skills and a high level of professionalism.

About the role:

• Serve as the primary point of contact for all IT-related issues and enquiries, providing timely and effective resolutions.
• Manage all Microsoft 365 products used by the business.
• Provide equipment provisioning and day-to-day management via InTune.
• Implement and monitor IT policies and procedures, set by the Chief Information Security Officer.
• Review and manage security notifications.
• Manage risks and adhere to processes, to ensure a reliable and controlled IT service delivery.
• Liaise with internal customers to ensure that business requirements are being met with the available applications.
• Contribute to the development of processes and training for Microsoft products across the business.

You should apply if you have:

• Current relevant Microsoft 365 certifications (or are working towards them).
• Experience administering InTune, Apple Business Manager, Microsoft Teams, SharePoint and Entra ID.
• Experience in working with both Windows and Mac devices
• Experience in maintaining a high Secure Score and working through remediations to ensure the security of the business.
• A strong sense of ownership and responsibility for tasks and projects
• Ability to manage multiple tasks simultaneously and adapt to changing priorities
• Experience in managing incidents and alerts in the Security and Compliance Centre.

How to apply

Please click on the Apply button, you will be asked to provide an updated CV.

For further information about this vacancy, email people@hyperjar.com.

Working at HyperJar

We value our team and are proud to offer some great benefits:

• 25 days annual leave plus bank holidays and a day off on your birthday.
• Critical illness and life insurance cover.
• Health Insurance, including gym offers.
• Cycle-to-work scheme.
• Referral bonus scheme.

Equity, diversity, and inclusion

HyperJar’s mission is to make a positive impact on people’s lives, making it easier for everyone to control their money. HyperJar’s commitment to equity, diversity, and inclusion is a key part of this; it helps us better serve our customers, employees, and business partners from every background. We are constantly learning and striving to do better, and we expect all staff to actively take part in this process.

Data Privacy

As part of our recruitment process, HyperJar Limited collects and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use this data and to meeting our data protection obligations. To read more click here.