IT Support Analyst

Who are we?

We are Unum – one of the UK’s leading employee benefits providers.

We’ve been around for 50 years, currently protecting over 1.7 million people, providing security and peace of mind to individuals and their families.

With a Fortune 500, US parent company, we’re part of highly successful global organisation, sharing ideas and innovations across teams to create a collaborative work environment. We’re transforming our business, and we’re keen to increase our digital capabilities to evolve the way we work and optimise opportunities for growth.

The role

What will you be doing?

What will you bring?

We are a leader in employee benefits, protecting over 2 million people, creating security and peace of mind to individuals & families.

We are seeking a motivated and experienced 2nd line Deskside IT Support Analyst to join our team. This role is crucial in delivering exceptional business value to our internal customers by providing support for infrastructure services, systems and technologies.

You will utilise ServiceNow and respond promptly to service requests and incident tickets, ensuring timely resolution and customer satisfaction. Excellent customer service skills are vital, with the ability to engage with stakeholders at all levels.

To be successful in this role you must demonstrate a flexible mindset and willingness to learn new technologies and processes. You will also contribute to project work, providing technical expertise and support. Candidates are required to have proficiency in using ServiceNow or similar ticket management systems, with a strong knowledge of supporting Office 365 and Microsoft packages in a 2nd line technical role.

If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please contact directly.

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Why join us?

Our culture!

We aim to be the most inclusive, diverse and socially responsible company in the employee benefits market. With an agile and flexible way of working, we want to be a place where people aspire to work and where everyone can be themselves.

What will you get in return?

We are passionate about our employee health and wellbeing and providing work-life balance that suits you.

Our benefits include a discretionary bonus, 24/7 health support services (including a remote GP), income protection, health cash plan, 27 days annual leave, opportunity to participate in charitable events and more.

However you see your future career, we’ll support and challenge you to be your best with a wealth of learning and development opportunities.

If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please send a request to careersuk@unum.co.uk.

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